Oryx Group For Food Services

Customer Support

• Act as the essential link between clients and the market
• Assist clients by reporting trends and providing market information
• Address client queries regarding trading and available instruments
• Train new clients on company platforms and trading tools
• Explain technical and fundamental analysis to clients
• Provide continuous market updates
• Understand clients’ needs and trading profiles to provide support and guidance
• Maintain in-depth knowledge of financial markets, technically and fundamentally
• Cross-sell company services to improve client outcomes
• Liaise with other departments to escalate and resolve issues and report faults
• Maintain high levels of client acquisition, retention, and reactivation

Customer Support Officer, English Speaking