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osapiens

Internship – Customer Operations

osapiens

. Design and configure workflow automations to improve processes in sales support, customer onboarding and consulting .

Posted 11/5/2026full-timeMannheim • GermanyEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and configuring workflow automations using tools like Power Automate, translating business requirements into technical solutions, and implementing scalable automation strategies to enhance operational efficiency. Strong communication skills and a proactive mindset support collaboration across departments and with stakeholders.

Highest-signal resume keywords
Workflow Automation DesignPower Automate ProficiencyProgramming Logic UnderstandingAutomation Tools ExperienceTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Workflow AutomationProcess ImprovementTechnical Solution ImplementationAutomation ConfigurationScriptingLogic-Based TasksBusiness Requirements TranslationSystem Configuration
Soft Skills
Strong CommunicationProactive MindsetOutgoing PersonalityIndependent Work
Tools & Technologies
Power AutomateAutomation Tools
Industry Keywords
Sales SupportCustomer OnboardingConsultingDigital TransformationBusiness InformaticsInformation SystemsBusiness Engineering

About the role

Key responsibilities & impact
  • Design and configure workflow automations to improve processes in sales support, customer onboarding and consulting
  • Translate business requirements into efficient, technical workflows and smart system solutions
  • Independently implement small-scale automation solutions beyond Excel, including scripts and logic-based tasks
  • Collaborate with business teams to understand technical needs and deliver impactful solutions
  • Support continuous improvement of internal automation strategies and contribute to scalable system configurations
  • Help internal teams and clients implement smart, scalable workflow automations
  • Work across departments to design and configure solutions that improve operational efficiency and enable digital transformation
  • Collaborate with stakeholders to understand needs and translate them into practical, technical solutions using Power Automate and other workflow platforms

Requirements

What you’ll need
  • Degree in a technical field (e.g., Business Informatics, Information Systems, Business Engineering or similar)
  • Solid understanding of programming logic and confidence in working with code — full-time developer skills not required
  • Ability to implement small-scale automation tasks that support customer-related processes
  • Practical experience with automation tools (e.g., Power Automate or similar) and software configuration
  • Strong communication skills and an outgoing, confident personality
  • A proactive mindset and the ability to work independently on technical tasks
  • English fluency required
  • German is a plus

Benefits

Comp & perks
  • A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
  • Room for creativity through collaborative teamwork and an open communication culture
  • Flexibility and team bonding with our hybrid work options
  • An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
  • Fuel for your growth journey, both personally and professionally
  • Free drinks and snacks