osapiens

Consultant

• Run complex onboardings end to end: scoping, configuration, data integration, key-user training, go-live and documented handover to Customer Success
• Own effort and budget; estimate realistically, monitor booked hours, and trigger follow-up sales with Customer Success and Sales when overconsumption is likely
• Build onboarding packages, checklists and self-service content for standard use cases
• Use Solution Expert enablement material consistently
• Review project plans and configurations from junior consultants
• Coach the team and provide feedback for the skill matrix
• Handle difficult customer situations
• Escalate genuine edge cases and communicate recurring questions and product gaps to the Solution Expert
• Build relationships with decision-makers and document stakeholder maps for handover to Customer Success
• Role allocation: 70% own customer onboardings, 15% coaching and review, 10% standardisation, 5% Solution Expert collaboration

Senior Onboarding Consultant – Carbon & GHG Management

Procurement

• Own subject matter expertise for Supplier Intelligence and Procurement
• Define best-practice configurations and standard approaches per use case
• Sign off onboarding packages and templates before they reach customers
• Turn relevant releases into enablement content, including short videos, eLearning inputs, release webinars, and office hours
• Train Delivery, Support, and Customer Success teams
• Build and assess certifications
• Handle subject-matter escalations from onboardings, support tickets, and Customer Success conversations
• Determine whether issues are product, documentation, or training gaps
• Represent field feedback and improvement ideas to Product Management
• Prioritize feedback and test new functionality before release
• Own solution-area documentation and keep it current
• Meet customers for lighthouse projects, complex escalations, and new product introductions
• Role allocation: 35% enablement content, 25% escalation and expert support, 20% Product Management interface, 10% documentation, and up to 10% customer onboardings

Solution Expert – Supplier Intelligence, Procurement

• Own the subject matter for Supplier Intelligence and Procurement
• Define best-practice configurations and standard approaches per use case
• Sign off onboarding packages and templates before they reach customers
• Turn relevant product releases into enablement content, including short videos, eLearning input, release webinars, and office hours
• Train Delivery, Support, and Customer Success teams
• Build and assess certifications for the solution area
• Handle subject-matter escalations from onboarding, support tickets, and Customer Success conversations
• Determine whether issues are product, documentation, or training gaps
• Represent field feedback and improvement ideas to Product Management
• Prioritize feedback and test new functionality before release
• Own solution-area documentation and keep it current
• Meet customers by exception for lighthouse projects, complex escalations, and new product introductions
• Role allocation: 35% enablement content, 25% escalation and expert support, 20% Product Management interface, 10% documentation, and up to 10% customer onboardings

Head of Department

• Build and develop a high-performing global Support team
• Redesign processes, implement automation, and build scalable systems
• Reduce repetitive tickets through documentation, AI support assistance, and self-service
• Analyze ticket data, identify recurring drivers, and drive improvements with Product, Delivery, and Engineering
• Define and track KPIs including MTTR, CSAT, deflection, backlog, and SLA compliance
• Lead weekly performance reviews
• Collaborate with Customer Success, Delivery, Product Management, Development, and platform teams
• Lead major incidents and change processes
• Embed retrospectives, feedback loops, and measurable experiments
• Establish scalable Support operations and continuous improvement across the organization

Head of Support Excellence – Transformation

AI Engineer

• Design, build, and deploy AI agents and agentic systems for global SaaS products
• Develop LLM-powered services and multi-agent architectures enabling models, tools, and data sources to work together across complex workflows
• Build, fine-tune, and deploy open-source LLMs and transformer-based models for intelligent search, entity resolution, information extraction, and document understanding
• Design and operate RAG pipelines and AI services using structured and unstructured enterprise data
• Own AI solutions end-to-end, from experimentation and model selection through deployment, monitoring, optimization, and production operation
• Collaborate with a talented, forward-thinking team in Mannheim

Senior AI Engineer

Growth Marketing

• Manage a named account list of 100–200 accounts in the assigned territory
• Research target accounts and decide when and how to engage them
• Conduct senior-level outbound conversations with VP-level and above stakeholders
• Run discovery calls and concise 5–10-minute product framings
• Monitor regulatory shifts, earnings calls, leadership moves, and product launches to create signal-driven outreach
• Build AI agents and workflows for research, enrichment, drafting, and signal monitoring
• Move opportunities to AE-accepted, BANT-qualified pipeline in HubSpot
• Maintain multi-thread coverage across at least two contacts per active account
• Pilot, train, stress-test, and improve AI SDRs for inbound and outbound
• Execute outreach, meetings, and pipeline development using materials supplied by Product Marketing and Pre-Sales
• Track account, pipeline, CXO meeting, ACV, and AI experiment performance
• Share successful AI experiments and workflows with the BD team

Enterprise Growth Associate – DACH Market

Project Manager

• Provide day-to-day project support on strategic company-wide projects and initiatives
• Analyze arising regulations that shape the product catalogue
• Prepare presentations and process documentation, using modern AI tools to accelerate workflows
• Work closely with Product Content and other departments on shared projects
• Conduct research and analysis and prepare materials supporting organizational decision-making

Senior Onboarding Consultant – Carbon & GHG Management

Solution Expert – Supplier Intelligence, Procurement

Solution Expert – Supplier Intelligence, Procurement

Head of Support Excellence – Transformation

Senior AI Engineer

Enterprise Growth Associate – DACH Market

Working Student – Project Manager Support