Working Student – IT Support

osapiens

. Handle and resolve support tickets involving hardware issues, access requests, and license requests .

Posted 10/28/2026part-timeMannheim • GermanyEntry Level💰 €17 - €22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates a solid understanding of IT support processes, including troubleshooting hardware and software issues, user management, and process optimization with a focus on AI-based automation. Proficient in communicating technical concepts to non-technical colleagues while managing multiple tasks effectively.

Highest-signal resume keywords

Troubleshooting ExperienceWindows ProficiencyMacOS ProficiencyMicrosoft 365 KnowledgeAI-Based Automation Interest

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingUser ManagementDevice InventoryKnowledge-Base MaintenanceProcess Optimization

Soft Skills

Clear CommunicationDetail-OrientedProactive Work StyleAbility to Manage Multiple Tasks

Tools & Technologies

WindowsMacOSMicrosoft 365

Industry Keywords

IT SupportOnboardingAccess ManagementHardware IssuesLicense Requests

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Handle and resolve support tickets involving hardware issues, access requests, and license requests
Support onboarding by preparing equipment and accounts for new joiners and serving as a first IT contact
Perform user and access management, device inventory, and knowledge-base maintenance
Improve internal IT processes, including implementing AI-based automation processes

Requirements

What you’ll need

Currently pursuing a Bachelor’s or Master’s degree, ideally in a technical field such as Business Informatics, Information Systems, Computer Science, or similar
Solid understanding of common IT topics, including Windows, macOS, and Microsoft 365
Troubleshooting experience
Clear communication and ability to explain IT topics to non-technical colleagues
Structured, reliable, and detail-oriented work style with ability to manage multiple tasks
Interest in analyzing and optimizing processes with a focus on AI-based automation
Proactive and able to work independently while seeking team support when needed
English fluency required; German is a plus

Benefits

Comp & perks

A purpose-driven mission tackling complex sustainability challenges at a fast-growing unicorn company
Hands-on experience in a modern, international IT environment, with real responsibility from day one
A dynamic, collaborative work environment where your ideas are valued
An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
Fuel for your growth journey, both personally and professionally
Free drinks and snacks to keep you energized during your day