RCM Support Specialist

Osmind

. Own incoming revenue cycle tickets and help resolve unpaid accounts receivable and protect cash flow .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $63,000 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of the revenue cycle, including eligibility verification, prior authorization, and claims management, while providing exceptional customer service and support. Proficient in utilizing RCM platforms and collaborating with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Revenue Cycle Management ExpertiseClaims Management ExperienceCustomer Service StrengthAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle KnowledgeClaims SubmissionDenials and Appeals ManagementPayment PostingA/R Follow-UpRoot Cause AnalysisReport InterpretationWorkflow AutomationEligibility VerificationPrior Authorization

Soft Skills

EmpathyInvestigative SkillsAdaptabilitySolution-Oriented MindsetCalm Under Pressure

Tools & Technologies

Candid RCM PlatformPylonZendeskRules EnginesWorkflow Automation Tools

Industry Keywords

Behavioral HealthHealthcare LandscapePayer BehaviorRevenue Cycle TrendsTMS BillingSpravato BillingKetamine Services

About the role

Key responsibilities & impact

Own incoming revenue cycle tickets and help resolve unpaid accounts receivable and protect cash flow
Investigate payment, denial, and billing questions across the full revenue cycle
Write clear, empathetic, customer-service-oriented responses
Serve as the revenue cycle resource for Customer Success Managers
Help CSMs navigate escalated customer situations with context, recommended responses, and solutions
Answer healthcare and revenue cycle questions for colleagues and customers
Collaborate with claims, eligibility, and prior authorization teams to understand trends and communicate findings
Translate claims and prior authorization activity into clear explanations for Customer Success and other teams
Become an expert in Candid, Osmind’s RCM platform
Support software-only customers with Candid setup and configuration, including rules engines, workflows, and account-level settings
Troubleshoot platform functionality issues and guide customers through features and best practices
Escalate platform bugs and configuration needs internally
Identify patterns indicating product gaps, rule configuration opportunities, or process breakdowns
Communicate product enhancement recommendations to the Product team
Work regularly with Implementation, Product, and other operational teams

Requirements

What you’ll need

Based in the United States; applicants outside the US will not be considered
Behavioral health revenue cycle experience or closely comparable specialty experience
Deep, full-cycle revenue cycle knowledge, including eligibility and benefits verification, prior authorization, claim submission, payer adjudication, denials and appeals, payment posting, patient responsibility, and A/R follow-up
Hands-on experience working claims
Strong knowledge of the broader U.S. healthcare landscape, payer behavior, and industry trends
Demonstrated customer service strength
Strong written and verbal communication skills
Strong investigative and analytical skills, including report interpretation and root cause analysis
Ability to learn new RCM systems or healthcare service lines quickly and support others independently
Ability to remain calm, constructive, and solution-oriented with frustrated stakeholders
Comfort with technology and adaptability in a fast-paced startup environment
Genuine commitment to Osmind’s mission and improving access to behavioral health care
Experience with RCM or practice management platforms is nice to have
Experience configuring rules engines or workflow automation is nice to have
Experience billing TMS, Spravato/esketamine, or ketamine-related services is nice to have
Experience with customer success, support, or implementation teams is nice to have
Experience with ticketing systems such as Pylon or Zendesk is nice to have

Benefits

Comp & perks

Equity package for eligible employees
Healthcare benefits
Dental benefits
Vision benefits
Generous family leave
FSA/DCFSA
Mental health benefits
401(k) plan
Flexible paid time off