Osmind

Customer Support

• Own incoming revenue cycle tickets and help resolve unpaid accounts receivable and protect cash flow
• Investigate payment, denial, and billing questions across the full revenue cycle
• Write clear, empathetic, customer-service-oriented responses
• Serve as the revenue cycle resource for Customer Success Managers
• Help CSMs navigate escalated customer situations with context, recommended responses, and solutions
• Answer healthcare and revenue cycle questions for colleagues and customers
• Collaborate with claims, eligibility, and prior authorization teams to understand trends and communicate findings
• Translate claims and prior authorization activity into clear explanations for Customer Success and other teams
• Become an expert in Candid, Osmind’s RCM platform
• Support software-only customers with Candid setup and configuration, including rules engines, workflows, and account-level settings
• Troubleshoot platform functionality issues and guide customers through features and best practices
• Escalate platform bugs and configuration needs internally
• Identify patterns indicating product gaps, rule configuration opportunities, or process breakdowns
• Communicate product enhancement recommendations to the Product team
• Work regularly with Implementation, Product, and other operational teams

Explore RCM Support Specialist at Osmind. Review requirements and application details.

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RCM Support Specialist