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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in retail management with a focus on driving sales performance, client relationship building, and team leadership. Proficient in financial management, performance management, and delivering exceptional customer service in a luxury retail environment.
Highest-signal resume keywords
Retail Management ExperienceClient Relationship BuildingSales Performance AnalysisFinancial ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementInventory ManagementVisual MerchandisingKPI TrackingProject Management
Soft Skills
Excellent Communication SkillsCustomer Service SkillsCoaching and FeedbackLearning OrientationCollaborative Work Environment
Tools & Technologies
Microsoft Office SuiteCRM Strategies
Industry Keywords
Luxury RetailHigh-Net-Worth ClienteleLoss PreventionStore OperationsEthical Conduct
About the role
Key responsibilities & impact- Drive sales performance by supporting the team in achieving individual and store sales targets
- Deliver an elevated, personalized luxury experience to high-net-worth clientele
- Build and maintain strong client relationships through CRM strategies and personalized follow-ups
- Ensure the team delivers superior product knowledge and exceptional client service
- Communicate and track store sales and KPIs, providing context and rationale for business sales results
- Assist in recruiting, onboarding, and training new team members
- Provide ongoing coaching and performance feedback
- Foster a positive and collaborative work environment aligned with brand values
- Oversee daily store operations, including inventory management, cash handling, and stock replenishment
- Uphold luxury brand standards through visual merchandising and store presentation
- Ensure compliance with company policies, procedures, and loss prevention measures
- Analyze sales reports and KPIs to identify improvement areas and drive business growth
- Assist the Store Manager in executing marketing and promotional strategies
- Develop and implement initiatives to increase foot traffic and client loyalty
Requirements
What you’ll need- 5+ years of experience in retail management or related role
- Excellent verbal and written communication skills
- Strong customer service skills
- Proficient with Microsoft Office Suite or related software
- Experience in retail, luxury retail or service-oriented organization preferred
- Strong project management skills with the ability to prioritize in a fast-paced environment
- Flexible availability, including weekends, holidays, and early/late shifts as needed
- Previous client book preferred
- Financial Management experience
- Ethical conduct must lead by example
- Learning Orientation and ability to train and teach
- Performance Management
- Leadership, comfortable having difficult conversations
- Elevated market awareness and networking skills
- Must be legally authorized to work in the United States and provide proof of employment eligibility upon request