Supervisor

• Lead and inspire the sales team to provide an exceptional shopping experience
• Ensure sales targets are met
• Maintain high visual and operational standards
• Drive sales by leading by example and assisting customers with personalized shopping experiences
• Maintain in-depth knowledge of products and trends to educate and inspire customers and team members
• Supervise, train, and motivate sales associates to meet and exceed individual and team sales targets
• Provide ongoing coaching and feedback to improve team performance and customer service standards
• Work closely with the Store Manager to implement sales strategies and action plans

Selling Supervisor

• Lead and inspire the sales team to provide an exceptional shopping experience
• Drive sales by leading by example and assisting customers with personalized shopping experiences
• Maintain in-depth knowledge of products and trends to educate and inspire customers and team members
• Supervise, train, and motivate sales associates to meet and exceed individual and team sales targets
• Provide ongoing coaching and feedback to improve team performance and customer service standards
• Work closely with the Store Manager to implement sales strategies and action plans
• Maintain high visual and operational standards
• Support overall store performance

• Lead and inspire the team to provide an exceptional shopping experience
• Drive sales by leading by example and assisting customers with personalized shopping experiences
• Maintain in-depth knowledge of products and trends to educate and inspire customers and team members
• Supervise, train, and motivate sales associates to meet and exceed individual and team sales targets
• Provide ongoing coaching and feedback to enhance team performance and customer service standards
• Work closely with the Store Manager to implement sales strategies and action plans
• Maintain high visual and operational standards
• Support overall store performance

Manager

• Deliver sales and profitability targets while bringing Maison Margiela's brand identity to life in client interactions
• Lead store performance across commercial results, client development, team leadership, visual and operational standards, and compliance
• Support the Store Manager in developing store strategy and annual action plans
• Track and communicate daily sales and KPIs, review business and product reports, and recommend actions
• Monitor controllable expenses and participate in monthly profit and loss reviews
• Partner on recruitment, onboarding, coaching, training, and performance management
• Develop and retain long-term clients through clientele and CRM programs
• Resolve customer issues within established guidelines and escalate when necessary
• Execute daily store operations, including logistics, stock flow, inventory control, floor readiness, POS, cash handling, banking, and opening/closing procedures
• Draft store schedules, monitor floor coverage, and manage headcount and payroll budgets
• Execute merchandise and visual standards, monitor product performance, and partner with the visual associate
• Assume responsibility for store operations, team leadership, and business results during the Store Manager's absence
• Report to the Store Manager and liaise with headquarters and regional partners in merchandising, HR, operations, and marketing

Assistant Store Manager

• Drive sales performance by supporting the team in achieving individual and store sales targets
• Deliver an elevated, personalized luxury experience to high-net-worth clientele
• Build and maintain strong client relationships through CRM strategies and personalized follow-ups
• Ensure the team delivers superior product knowledge and exceptional client service
• Communicate and track store sales and KPIs, providing context and rationale for business sales results
• Assist in recruiting, onboarding, and training new team members
• Provide ongoing coaching and performance feedback
• Foster a positive and collaborative work environment aligned with brand values
• Oversee daily store operations, including inventory management, cash handling, and stock replenishment
• Uphold luxury brand standards through visual merchandising and store presentation
• Ensure compliance with company policies, procedures, and loss prevention measures
• Analyze sales reports and KPIs to identify improvement areas and drive business growth
• Assist the Store Manager in executing marketing and promotional strategies
• Develop and implement initiatives to increase foot traffic and client loyalty

Sales

• Assist with achievement of store goals
• Meet personal sales goals through excellent customer service
• Represent and support the Diesel brand and values
• Maintain thorough understanding of company history, customer service, product knowledge, policies, and procedures
• Deliver performance aligned with Diesel customer service, visual merchandising, and merchandising standards
• Perform all Omni Channel Service and Initiatives
• Report to the Store Manager

Sales Associate

Customer Support

• Provide support to the European Wholesale Customer Service team in managing the customer portfolio
• Monitor order processes from insertion through delivery
• Ensure efficient and satisfactory order fulfillment while respecting guidelines and deadlines
• Handle reports regarding product or delivery quality by interfacing with logistics or production
• Manage returns and customer credit notes, coordinating with management control
• Interface with Finance regarding credit management and billing activities
• Maintain continuous communication with customers, sales, and other business functions
• Address customer and colleague requests, questions, and reported issues promptly
• Collaborate with credit control, logistics, management control, sales, and other company departments

Customer Service Specialist

General

• Realizzazione del cartamodello secondo le indicazioni stilistiche e partendo da nuove basi
• Spiegazione del cartamodello per la realizzazione del capo a sartorie interne
• Consegna con rispetto delle tempistiche secondo timing definiti
• Gestione e compilazione schede tecniche, distinte base e tabelle misure (PLM-Kubix)
• Sdifettamento cartamodelli per campionario e produzione
• Progettazione di modelli per il brand Dsquared2 presso la sede di Noventa Vicentina

Pattern Maker – D2

Advisor

• Welcome and assist each client, providing an excellent in-store experience
• Build authentic, long-term relationships with clients through storytelling, engaging questions, personal connections, and CRM initiatives
• Handle customer complaints, liaising with the line manager when necessary
• Demonstrate active leadership on the selling floor and drive individual and team objectives
• Cross-sell across departments and maximize sales opportunities to achieve sales targets and KPIs
• Demonstrate brand and product knowledge
• Manage payment operations, including returns, refunds, remote sales, and tax-free transactions
• Maintain high standards of shop-floor presentation and visual displays in accordance with company guidelines and stock procedures
• Support shop-floor security and help prevent product theft
• Identify innovative ways to improve performance and stay current with fashion trends and competitors
• Manage and drive sales by understanding client desires and creating a tailored client experience

Diesel Client Advisor

• Own store business results and deliver sales and profitability targets
• Bring the Jil Sander brand identity to life in client interactions
• Lead commercial results, client development, team leadership, visual and operational standards, and compliance
• Build the store strategy and annual action plan
• Communicate and track store sales and KPIs
• Review profit and loss reports and develop expense-control action plans
• Monitor and control expense budgets
• Analyze business and product reporting daily, weekly, and monthly
• Recruit, develop, and manage performance of the store team
• Foster engagement, learning, and team development
• Train staff on responsibilities, policies, procedures, customer service, POS transactions, and cash management
• Lead clientele programs and develop the customer database
• Ensure CRM execution within company standards
• Resolve customer issues
• Execute daily store operations, including logistics, stock flow, inventory control, and floor readiness
• Maintain store organization, cleanliness, and operational standards
• Ensure accurate POS transactions, cash handling, banking, and accounting compliance
• Manage schedules, store headcount, payroll budgets, and floor coverage
• Lead merchandise standards, best-seller and slow-seller performance, and visual presentation
• Partner with headquarters, regional teams, merchandising, HR, operations, marketing, and visual associates

Store Manager

Office Support

• Support the Sales Team in activities related to the sales campaign
• Manage wholesale clients worldwide
• Manage the appointment schedule related to the sales campaign
• Maintain and update customer master data
• Follow up on orders and enter selections into the system when required
• Collect and manage sell-out data

Back-Office Support

• Establish and implement action plans to drive the Store strategy, achieve the best sales performance, and create a hand-crafted 360° client experience
• Achieve financial objectives by proposing action plans and adapting quickly and efficiently to situations
• Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
• Role-model best-in-class sales and self-leadership while actively supporting the team and solving problems with positive outcomes
• Engage with the wider community and seek inspiration from other sectors to build a cohesive, energetic, exciting, innovative, and approachable environment
• Empower and support colleagues to accomplish tasks effectively and generate enthusiasm and positive team spirit
• Build and maintain relationships by instilling belonging and a positive, forward-thinking mindset

• Support showroom activities during the FW 27/28 sales campaign
• Welcome wholesale clients from worldwide markets to the showroom
• Present the new Men's and Women's collections
• Collect and enter customers' product selections/orders
• Prepare post-sales feedback reports

Showroom Sales Assistant

• Realizzazione del cartamodello secondo le indicazioni stilistiche e partendo da nuove basi
• Spiegazione del cartamodello per la realizzazione del capo a sartorie interne
• Consegna con rispetto delle tempistiche secondo timing definiti
• Gestione e compilazione schede tecniche, distinte base e tabelle misure (PLM-Kubix)
• Sdifettamento cartamodelli per campionario e produzione

Pattern Maker, Male

• Lead and inspire the team to provide an exceptional shopping experience
• Ensure sales targets are met
• Maintain high visual and operational standards
• Drive sales by leading by example and assisting customers with personalized shopping experiences
• Maintain in-depth knowledge of products and trends to educate and inspire customers and team members
• Supervise, train, and motivate sales associates to meet and exceed individual and team sales targets
• Provide ongoing coaching and feedback to enhance team performance and customer service standards
• Work closely with the Store Manager to implement sales strategies and action plans