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OTB

Client Advisor

OTB

. Deliver a high standard of client service, ensuring an elevated and personalized in-store experience .

Posted 10/23/2026full-timeMilan • ItalyMid-LevelSenior💰 €30,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional client service and building long-term relationships to drive sales and retention. Proficient in utilizing CRM systems and Microsoft Office to manage client data and support operational excellence.

Highest-signal resume keywords
Client Relationship ManagementSales Target AchievementVisual MerchandisingCRM ProficiencyLuxury Retail Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales TechniquesInventory ManagementTransaction ProcessingData AccuracyClient Engagement
Soft Skills
Communication SkillsInterpersonal SkillsAttention to DetailOrganizational SkillsResults-Oriented
Tools & Technologies
Microsoft OfficeCRM Tools
Industry Keywords
RetailLuxury GoodsClient ServiceOperational ProceduresVisual Presentation

About the role

Key responsibilities & impact
  • Deliver a high standard of client service, ensuring an elevated and personalized in-store experience
  • Develop and maintain long-term relationships with clients, fostering loyalty and repeat business
  • Identify and maximize sales opportunities across all product categories
  • Apply effective selling techniques to anticipate and meet client needs
  • Capture and maintain accurate client data in CRM systems
  • Proactively engage clients to strengthen relationships and drive retention
  • Support the execution of in-store events and client engagement activities
  • Contribute to the development of the store’s local client network
  • Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures
  • Maintain high standards of visual merchandising and store presentation in line with company guidelines
  • Ensure compliance with company policies and operational procedures
  • Support stockroom activities, including receiving, transfers, inventory, and reporting
  • Partner effectively with the store management team to support business objectives
  • Contribute to a positive and collaborative team environment

Requirements

What you’ll need
  • Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus
  • Proven ability to achieve sales targets and build strong client relationships
  • Strong communication and interpersonal skills
  • Results-oriented with a client-centric approach
  • High attention to detail and organizational skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools
  • Fluent in English; additional languages are an advantage
  • Candidates belonging to protected categories as defined by Italian Law No. 68/1999 are eligible to apply

Benefits

Comp & perks
  • Commissions
  • Ticket Restaurants
  • CCNL Terziario Commercio