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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer portfolio management and order fulfillment within the fashion and luxury industry, ensuring effective communication and collaboration across departments. Proficient in handling customer inquiries and managing credit and billing processes while maintaining high standards of service.
Highest-signal resume keywords
Customer Portfolio ManagementOrder FulfillmentCredit ManagementMicrosoft ExcelBilingual in English and Italian
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Processes MonitoringReturns ManagementCredit Note ManagementLogistics CoordinationReporting on Product Quality
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsResults-Oriented Approach
Tools & Technologies
Microsoft Office
Industry Keywords
Fashion IndustryLuxury IndustryCustomer ServiceCredit ControlBilling Activities
About the role
Key responsibilities & impact- Provide support to the European Wholesale Customer Service team in managing the customer portfolio
- Monitor order processes from insertion through delivery
- Ensure efficient and satisfactory order fulfillment while respecting guidelines and deadlines
- Handle reports regarding product or delivery quality by interfacing with logistics or production
- Manage returns and customer credit notes, coordinating with management control
- Interface with Finance regarding credit management and billing activities
- Maintain continuous communication with customers, sales, and other business functions
- Address customer and colleague requests, questions, and reported issues promptly
- Collaborate with credit control, logistics, management control, sales, and other company departments
Requirements
What you’ll need- 3 + years of previous experience in similar roles, preferably within fashion / luxury industry
- Good communication and interpersonal skills
- Organizational skills, precision and a results-oriented approach
- Advanced knowledge of the Office package, especially Microsoft Excel
- Excellent knowledge of English and Italian is a must
- Any additional European language (French, German, Spanish) will be considered a strong plus
Benefits
Comp & perks- Variable incentive plan
- Full Time Contract
- An awesome, young and dynamic team
- Possibility to work in HQ of one of the leading Italian fashion companies belonging to one of the most important luxury fashion groups
- A generous employee discount on Diesel and OTB group Brands
- Highly inclusive working environment
- Canteen
- Career opportunities and recognition for outstanding performances