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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and sales strategies within the luxury retail sector, emphasizing a client-centered approach and strong product knowledge. Capable of driving sales performance through effective communication, leadership, and a keen understanding of fashion trends.
Highest-signal resume keywords
Sales ExperienceLuxury Retail KnowledgeClient Relationship ManagementStrong Communication SkillsVisual Merchandising
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementPayment Operations ManagementCross-Selling TechniquesProduct KnowledgeKPI Management
Soft Skills
EmpathyLeadershipAdaptabilityClient-Centered ApproachProblem-Solving
Tools & Technologies
CRM Systems
Industry Keywords
Fashion LuxuryRetailClient ServiceCommercial MindsetShop-Floor Presentation
About the role
Key responsibilities & impact- Welcome and assist each client, providing an excellent in-store experience
- Build authentic, long-term relationships with clients through storytelling, engaging questions, personal connections, and CRM initiatives
- Handle customer complaints, liaising with the line manager when necessary
- Demonstrate active leadership on the selling floor and drive individual and team objectives
- Cross-sell across departments and maximize sales opportunities to achieve sales targets and KPIs
- Demonstrate brand and product knowledge
- Manage payment operations, including returns, refunds, remote sales, and tax-free transactions
- Maintain high standards of shop-floor presentation and visual displays in accordance with company guidelines and stock procedures
- Support shop-floor security and help prevent product theft
- Identify innovative ways to improve performance and stay current with fashion trends and competitors
- Manage and drive sales by understanding client desires and creating a tailored client experience
Requirements
What you’ll need- Previous experience in sales roles
- Experience in structured Fashion Luxury/Retail companies is a plus
- Passionate in Retail, Client service and commercial mindset
- Excellent understanding of the luxury sector and product sensitivity
- Strong communication skills
- Willingness to evolve in the organization
- Willingness to relocate is a plus
- Digitally aware and open to new ways of working
- Passion for style
- Client-centered approach with personal care and empathy