E-commerce Operations Specialist

OTB

. Support inventory management and coordinate with Digital Merchandising to ensure product availability, with a focus on best sellers and weekly coverage .

Posted 10/9/2026full-timeBreganze • ItalyMid-LevelSenior💰 €25,000 - €27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inventory management, logistics coordination, and e-commerce operations, with a strong focus on data analysis and process improvement. Proficient in managing customer orders and ensuring product availability while maintaining effective communication with cross-functional teams.

Highest-signal resume keywords

Inventory ManagementLogistics CoordinationE-Commerce OperationsData AnalysisCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Management SystemsData AnalysisInventory ManagementLogistics ManagementOperational Reporting

Soft Skills

Attention to DetailOrganizational SkillsProblem-Solving AbilitiesCommunication SkillsCustomer-Centric Mindset

Tools & Technologies

Power BISalesforceE-Commerce PlatformsBenchmarking Tools

Industry Keywords

E-CommerceRetailOperations ManagementLogisticsCustomer Service

About the role

Key responsibilities & impact

Support inventory management and coordinate with Digital Merchandising to ensure product availability, with a focus on best sellers and weekly coverage
Process customer orders accurately and efficiently, ensuring on-time shipment and delivery
Coordinate with Logistics to manage shipping and delivery
Monitor order tracking and resolve shipping, delivery, and return issues
Partner with Customer Service to resolve customer inquiries and order-related issues promptly
Build and review online reporting in Power BI, critically analyzing all reports to identify trends, anomalies, and areas for improvement
Maintain accurate product data, pricing, and availability on the website and other sales channels
Support the management of the end-of-season sale process, ensuring price updates, stock availability, and promotional setup are accurate
Support the implementation of operational processes and workflows that improve efficiency and productivity
Work with the IT team to identify and resolve operational issues in e-commerce systems and tools
Produce operational reports and analyze data to generate insights for process improvement
Monitor competitors by browsing online platforms across different countries and using dedicated benchmarking tools
Manage the internal e-commerce order process, including invoice recording, accruals, cost forecasting, and sharing results with the Finance team

Requirements

What you’ll need

Degree in business, operations management, logistics, or a related field
Previous experience in operations and logistics, customer service and preferably in an e-commerce or retail environment
Strong attention to detail and organizational skills to efficiently manage multiple tasks and orders
Proficiency in using e-commerce platforms and order management systems (Salesforce knowledge will be considered a plus)
Excellent communication and problem-solving abilities, with a customer-centric mindset
Familiarity with inventory management and logistics coordination is a plus
Fluent in English (both written and spoken)

Benefits

Comp & perks

Continuous learning and professional development opportunities
Exposure to multiple business functions and cross-functional collaboration
Flexible working hours and smart working options
Work-life balance initiatives
Supplementary health insurance
Supplementary pension plan
Diversity and inclusion policies
Corporate volunteering initiatives
Exclusive discounts on OTB Group brands' products
Corporate welfare services, including company restaurant, gym, beauty centre, nursery and osteopathy studio (for Breganze)
Initial fixed-term contract with the possibility of an open-end contract