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About the role
Key responsibilities & impact- Maintain a full understanding of the business strategy and action to achieve sales and financial goals and targets
- Build store strategy and annual action plan indicating expected sales and financial achievements
- Communicate and track store sales and KPIs, providing context and rationale for business sales results
- Review store schedules weekly to ensure appropriate coverage and payroll management
- Monitor and control expenses to achieve expense budgets
- Review monthly profit and loss reports and develop expense-control action plans
- Participate in store operations, including recruiting and training associates, coordinating logistics, and ensuring the store is fully operational
- Foster an inspiring environment for engagement and learning
- Recruit, develop, and manage team performance
- Train staff on job responsibilities, policies, procedures, and customer service standards
- Identify personnel strengths and development areas
- Lead clientele programs, develop the customer database, and ensure CRM standards
- Resolve customer issues to customer satisfaction
- Apply Store Operation policies and procedures to maximize efficiency and protect business integrity
- Manage floor coverage, productivity, head count, payroll budgets, and schedules
- Maintain a clean, organized, and well-maintained store
- Ensure POS transaction accuracy, cash handling, banking procedures, and accounting-policy compliance
- Lead merchandise standards and analyze business and product reports
- Manage slow sellers and best sellers in collaboration with the Company
- Partner with the visual associate on merchandising to maximize sales
- Implement and maintain visual standards, guidelines, product, and display presentations
Requirements
What you’ll need- 5+ years of experience in retail management or related role
- Excellent verbal and written communication skills
- Strong customer service skills
- Proficient with Microsoft Office Suite or related software
- Experience in retail, luxury retail or service-oriented organization preferred
- Strong project management skills with the ability to prioritize in a fast-paced environment
- Flexible availability, including weekends, holidays, and early/late shifts as needed
- Previous client book preferred
- Financial Management experience
- Ethical conduct must lead by example
- Learning Orientation and ability to train and teach
- Performance Management
- Leadership, comfortable having difficult conversations
- Elevated market awareness and networking skills
- Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request