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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and performance management skills in retail management, with a focus on achieving sales and profitability targets while ensuring compliance with company policies. Proficient in financial management, customer service excellence, and team training to foster engagement and operational efficiency.
Highest-signal resume keywords
Retail Management ExperienceFinancial ManagementCustomer Service SkillsPerformance ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementProfit And Loss AnalysisExpense ControlInventory ControlVisual MerchandisingPOS TransactionsCash ManagementKPI TrackingClient DevelopmentTeam Training
Soft Skills
Excellent Communication SkillsLeadershipLearning OrientationCustomer Issue ResolutionNetworking Skills
Tools & Technologies
Microsoft Office SuiteScheduling ToolsCRM Systems
Industry Keywords
Luxury RetailService-Oriented OrganizationRetail ComplianceClient BookMarket Awareness
About the role
Key responsibilities & impact- Deliver sales and profitability targets while bringing Maison Margiela's brand identity to life in every client interaction
- Lead store performance across commercial results, client development, team leadership, visual and operational standards, and compliance with company policy and local labor law
- Build the store strategy and annual action plan to achieve sales and financial targets
- Communicate and track store sales and KPIs, providing context behind business results
- Review monthly profit and loss reports and develop expense-control action plans
- Monitor and control store expenses and analyze daily, weekly, and monthly business and product reporting
- Own recruitment, development, and performance management for the store team
- Foster engagement and learning and ensure team training on job responsibilities, company policies, procedures, POS transactions, and cash management
- Train and hold the team accountable to customer service standards
- Lead clientele programs, develop the customer database, and ensure CRM execution within company standards
- Resolve customer issues with the supervisor and store team
- Execute daily store operations, including logistics, stock flow, inventory control, floor readiness, POS transactions, cash handling, banking, and accounting procedures
- Maintain a clean, organized, and well-maintained store
- Review schedules, manage headcount and payroll budgets, and use company scheduling tools to maximize productivity
- Lead merchandise standards, best-seller and slow-seller performance, visual merchandising, and product and display presentations
- Serve as the primary link between the store and headquarters/regional partners
- Report to the Retail Director
Requirements
What you’ll need- 5+ years of experience in retail management or related role
- Excellent verbal and written communication skills
- Strong customer service skills
- Proficient with Microsoft Office Suite or related software
- Experience in retail, luxury retail or service-oriented organization preferred
- Strong project management skills with the ability to prioritize in a fast-paced environment
- Flexible availability, including weekends, holidays, and early/late shifts as needed
- Previous client book preferred
- Financial Management experience
- Ethical conduct must lead by example
- Learning Orientation and ability to train and teach
- Performance Management
- Leadership, comfortable having difficult conversations
- Elevated market awareness and networking skills
- Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request
Benefits
Comp & perks- Bonus potential: 20% (up to $20k)
- Equal employment opportunity
- Reasonable accommodations for qualified individuals with disabilities throughout the application and employment process