Associate Director, Infrastructure & Operations

Otsuka Pharmaceutical Companies (U.S.)

. Build and run the horizontal delivery and service management engine of the Infrastructure and Operations function .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $169,222 - $253,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Infrastructure and Operations management, focusing on service delivery, demand management, and cross-functional collaboration. Proficient in Lean-Agile methodologies and ITIL-based service design within regulated environments.

Highest-signal resume keywords

Infrastructure ManagementService Delivery ManagementLean-Agile MethodologiesITIL Service DesignStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ScopingCapacity PlanningWork EstimationOperational ReadinessService IntroductionBudget PlanningDependency ManagementAutomationObservabilityGxP Compliance

Soft Skills

Excellent CommunicationInfluencing SkillsAnalytical Problem-SolvingCross-Functional LeadershipCoaching and Training

Tools & Technologies

ITSMESMCloud ServicesData Center PlatformsCollaboration ServicesConfiguration Management Database (CMDB)Service ReportingHybrid Cloud ServicesDigital WorkplaceEndpoint Platforms

Certifications & Qualifications

Bachelor's Degree in Computer ScienceMaster's Degree (Preferred)Professional Certifications (Preferred)

Industry Keywords

Regulated EnvironmentService ManagementInfrastructure OperationsEnterprise Scale DeliveryGlobal Distribution

Tech Stack

Tools & technologies

CloudCyber SecurityITSMSDLC

About the role

Key responsibilities & impact

Build and run the horizontal delivery and service management engine of the Infrastructure and Operations function
Partner with IT Business Partners, Platform and Service Leads, EPMO, Finance, Enterprise Architecture, Information Security, Testing and Validation, and business-aligned Solution Delivery Partners to convert enterprise demand into prioritized infrastructure, enabling capabilities, and workplace services
Coordinate end-to-end delivery activities for assigned platforms and services from strategy and demand intake through roadmap planning, delivery, release, operations, continuous improvement, and retirement
Support adoption of Lean-Agile, SDLC, and delivery management practices across Infrastructure and Operations teams
Establish capacity-versus-demand and dependency management practices balancing speed to value, operational risk, cybersecurity, resilience, and regulated-environment discipline
Ensure service introduction, release management, and change-and-adoption discipline, including operational readiness, SLAs/OLAs, support models, CMDB and asset data, runbooks, monitoring, capacity, continuity, security, training, documentation, and backout plans
Coordinate roadmap dependencies, delivery timelines, sequencing, shared capabilities, and operating-model implications
Coordinate cross-functional teams and stakeholders, including delivery managers, platform leads, product managers, service leads, service managers, engineers, architects, and supplier teams
Prepare and communicate delivery status, risks, dependencies, and recommendations to senior leadership and governance forums
Partner with security, testing and validation, quality, and compliance teams to meet GxP, validation, privacy, security, records-management, and audit requirements
Coordinate delivery across Hybrid Cloud Services, Digital Workplace, Enterprise Service Management, cloud and on-premises infrastructure, platform engineering, hosting, compute, storage, backup, recovery, networks, endpoint platforms, collaboration services, identity-enabled workplace experiences, ITSM, CMDB, asset/configuration management, knowledge management, and service reporting
Ensure cross-platform initiatives are executed as integrated services with dependencies, milestones, acceptance criteria, ownership, and measurable outcomes
Coordinate globally distributed teams and employees, contractors, vendors, and managed service providers
Establish, improve, and operate I&O demand management, ensuring needs are captured, qualified, prioritized, sequenced, and mapped to capacity
Participate in platform finance and budgeting, forecasting, tracking, and variance analysis
Facilitate quarterly roadmap planning across Hybrid Cloud Services, Digital Workplace, and Enterprise Service Management
Translate roadmaps into project and delivery plans with scope, outcomes, dependencies, estimates, milestones, funding, resources, and accountable owners
Drive work estimation, project scoping, capacity and resource planning, prioritization, credible commitments, and trade-off analysis
Provide guidance, coaching, and training to colleagues

Requirements

What you’ll need

7–10 years of progressive IT experience
3–5 years leading infrastructure, operations, service management, or technology delivery initiatives
Broad experience delivering and operating enterprise infrastructure and end-user technology services across cloud and data center platforms, networks, workplace technologies, ITSM/ESM, automation, observability, resilience, and managed services
Track record working in a highly regulated environment with a disciplined ITIL-based service design and service delivery approach
Strong track record delivering initiatives using Lean-Agile, SDLC, Scrum, Kanban, or SAFe practices across globally distributed platform, product, and service teams
Experience participating in or facilitating quarterly planning, platform roadmap development, portfolio prioritization, dependency management, and enterprise-scale delivery planning
Hands-on experience with IT Service Design, Service Introduction, and operational readiness
Demonstrated success in demand management, work estimation, project scoping, capacity planning, prioritization, and senior stakeholder management
Project and program budget planning and management experience
Excellent communication and influencing skills for technical, business, and executive audiences
Experience leading cross-functional initiatives and managing stakeholder relationships at all organizational levels
Strong analytical and systematic problem-solving abilities
Experience in regulated or GxP environments preferred
Ability to lead through influence across delivery, platform, product, service, engineering, architecture, and supplier teams without direct reporting authority
Experience working with globally distributed business and IT teams, especially in Japan, EU, and India
Up to 15–20% travel required based on business needs
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required
Master's degree and listed professional certifications preferred or advantageous

Benefits

Comp & perks

Comprehensive medical, dental, vision, and prescription drug coverage
Company-provided basic life insurance
Accidental death and dismemberment insurance
Short-term and long-term disability insurance
Tuition reimbursement
Student loan assistance
Generous 401(k) match
Flexible time off
Paid holidays
Paid leave programs
Other company-provided benefits
Incentive opportunity