Manager, Implementation – Enablement

Ottimate

. Lead, develop, and retain a team of Implementation Managers and Enablement Consultants.

Posted 9/15/2026full-timeRemote • United StatesSeniorLead💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in SaaS implementation and customer onboarding, with a strong focus on team leadership, change management, and outcome-driven methodologies. Capable of translating customer goals into measurable implementation experiences while ensuring high standards of documentation and performance metrics.

Highest-signal resume keywords

SaaS ImplementationPeople ManagementChange ManagementImplementation MethodologyCustomer Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation Practice ImprovementAP WorkflowsERP ImplementationFinancial Operations WorkflowsImplementation Metrics Tracking

Soft Skills

CoachingStrategic ThinkingDirect CommunicationConsultative ApproachComfort with Ambiguity

Tools & Technologies

Sage IntacctNetSuiteAcumaticaMicrosoft BCJIRA

Industry Keywords

Professional ServicesCustomer SuccessOrganizational ChangeWorkload ManagementCross-Functional Collaboration

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, develop, and retain a team of Implementation Managers and Enablement Consultants.
Coach team members through live engagement feedback, structured 1:1s, and skill-building.
Establish expectations, performance standards, and growth paths.
Own and evolve Ottimate's outcome-driven implementation methodology.
Translate customer goals into structured, measurable implementation experiences.
Build and maintain implementation playbooks, frameworks, and escalation guides.
Serve as an escalation point for delivery risks and complex client issues.
Ensure documentation standards across active engagements.
Guide customers through organizational change associated with adopting new AP workflows.
Partner with customer leadership to build confidence in the implementation process.
Identify and address root causes of stalled implementations.
Partner with the Solution Architect on transitions from pre-sales scoping to implementation.
Collaborate with Customer Success on account health, escalations, and customer ownership transition.
Work with Product & Engineering on JIRA prioritization, custom configurations, and product gaps.
Partner with Sales to align customer expectations before contracts are signed.
Represent implementation in cross-functional leadership discussions.
Own capacity planning, resource allocation, and workload management.
Define and track implementation metrics including time-to-live, utilization, go-live satisfaction, and delivery consistency.
Contribute to Services organization strategy as Ottimate scales.

Requirements

What you’ll need

7+ years in SaaS implementation, professional services, or customer onboarding, with at least 3-4 years in a people management or formal team lead role.
Demonstrated track record of building or meaningfully improving an implementation practice.
Experience with AP, procurement, or financial operations workflows strongly preferred.
ERP or accounting system implementation experience (Sage Intacct, NetSuite, Acumatica, Microsoft BC) is a plus.
Change management experience leading customers through operational change and internal teams through process transformation.
Outcome-oriented mindset focused on customer-achieved value.
Exceptional coaching instinct using direct feedback, observation, and example.
Consultative approach to customers and teams.
Strategic thinking combined with hands-on execution.
Direct and clear communication skills, including difficult feedback and customer conversations.
Comfort with ambiguity and organizational transformation.

Benefits

Comp & perks

Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
Employer sponsored 401(k) with company match.
Paid Time Off (and the encouragement to use it).
Annual company retreats.
Promote from within philosophy.
Agency to solve difficult problems creatively.
Freedom to explore work that inspires you, with infrastructure for continuous challenge and development.
Growing team and startup environment where each action makes a huge difference.
Diverse and inclusive workforce and a safe space to bring your whole self to work.