Spend Payment Operations Analyst

Ottimate

. Resolve complex card declines, reimbursement, location mapping, and ERP export tickets via Freshdesk, email, and live calls.

Posted 10/17/2026full-timeChihuahua • MexicoMid-LevelSenior💰 MX$43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payment operations and card program management, with a strong ability to investigate transaction issues and create standard operating procedures. Proficient in using AI tools for data analysis and troubleshooting while maintaining clear communication with clients and engineering teams.

Highest-signal resume keywords

Payment Operations ExperienceCard Issuing KnowledgeSOP DevelopmentAI Tools ProficiencyTransaction Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Card Decline ResolutionEnd-To-End Expense ReconciliationError Payload InvestigationAccounting Flows KnowledgeGL MappingSQLAPI ToolsAutomation BuildingACH Network RulesInterchange Knowledge

Soft Skills

Clear CommunicationProblem SolvingIndependenceAttention To DetailAdaptability

Tools & Technologies

FreshdeskCorpayJiraQuickBooksNetSuiteSage IntacctR365Slack WorkflowsPeriscopeAI-Assisted Scripts

Industry Keywords

Fintech SupportCommercial Card Program ManagementKYBKYCTransaction Histories

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Resolve complex card declines, reimbursement, location mapping, and ERP export tickets via Freshdesk, email, and live calls.
Use internal admin tools and processor portals such as Corpay to trace failed transactions and guide clients through resolution steps.
Investigate platform bugs by gathering raw payload data, logs, and reproduction steps before submitting structured Jira tickets to Engineering.
Independently determine solutions for unscripted edge cases and create SOPs and Notion documentation.
Identify repetitive support tasks and build AI-assisted workflows to reduce manual effort.
Resolve complex inquiries independently and minimize unnecessary Engineering escalations.
Contribute high-quality SOPs and knowledge-base articles to standardize team processes.

Requirements

What you’ll need

3+ years of dedicated experience in payment operations, commercial card program management, or fintech support.
Direct experience with card issuing, interchange, ACH network rules, and end-to-end expense reconciliation.
Ability to independently investigate raw logs, error payloads, and transaction histories, including ACH return codes, MCCs, and card decline reasons.
Working knowledge of accounting flows and GL mapping in QuickBooks, NetSuite, Sage Intacct, or R365.
Proven ability to navigate ambiguity, resolve undocumented edge cases, and author clean SOPs.
Practical experience using AI tools to parse data, interpret logs, and speed up troubleshooting, with judgment to verify outputs against source data.
Clear, concise communication when explaining technical payment errors to clients and engineering teams.
Preferred: experience with card issuing/processing platforms such as Corpay or Marqeta, and/or KYB/KYC onboarding.
Preferred: familiarity with SQL, API tools, Periscope, Freshdesk, and Jira.
Preferred: experience building automations via Slack workflows or AI-assisted scripts.