Vendor Services Specialist

Ottimate

. Facilitate the onboarding process for new vendors to the vCard payment system.

Posted 11/2/2026full-timeChihuahua • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management and payment processing, with a strong focus on onboarding, retention, and effective communication. Capable of addressing vendor issues and ensuring accurate payment information.

Highest-signal resume keywords

Payment Processing ExperienceVendor ManagementOnboarding SkillsAttention To DetailProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vendor Compatibility VerificationPayment Issue ResolutionRemit Detail UpdatingEmail Notification MonitoringChurn ValidationPayment Acceptance Confirmation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationInterpersonal SkillsIndependent WorkTask Prioritization

Industry Keywords

VCard Payment SystemVendor OnboardingRetention RolesEmail PaymentsCredit Card Fees

About the role

Key responsibilities & impact

Facilitate the onboarding process for new vendors to the vCard payment system.
Verify vendor compatibility for vCard payments by processing the first scheduled payment.
Address onboarding issues such as fees, vendor unreachability, or acceptance issues.
Update and correct remit details, including phone numbers and email addresses.
Investigate migrating phone vendors to email or portal payments.
Monitor failed email notifications for vendors set to receive email payments.
Connect with vendors to update email information on file.
Follow up with vendors by email and phone to confirm receipt of email payments.
Validate and update vendor email information during follow-ups.
Contact vendors with churn action items to validate churn reasons and attempt retention.
Address vendors charging credit card fees or unreachable by phone.
Confirm vendors' acceptance of vCard payments and resolve acceptance issues.

Requirements

What you’ll need

1-2 years experience in payment processing, vendor management, onboarding, or retention roles.
Excellent written and verbal communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Ability to work independently and prioritize tasks effectively.