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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care coordination, including managing administrative operations, compliance with healthcare regulations, and effective communication with clinical and non-clinical staff. Proficient in financial planning, team leadership, and maintaining accurate patient documentation within healthcare settings.
Highest-signal resume keywords
Patient Care CoordinationHealthcare ComplianceTeam LeadershipFinancial PlanningEMR/Electronic Medical Record Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Office AdministrationFiscal PlanningBudgetingFinancial ReportingDatabase Management SystemsMicrosoft Office SuitePatient DocumentationPerformance ManagementSchedulingProcurement
Soft Skills
Communication SkillsInterpersonal SkillsRelationship-BuildingCritical ThinkingProblem-Solving
Certifications & Qualifications
Valid Driver's License
Industry Keywords
HIPAAMedicareCorporate ComplianceHealthcare RegulationsPatient-Focused Environment
About the role
Key responsibilities & impact- Obtain a thorough understanding of the Patient Care Coordinator role to support and manage the team
- Coordinate administrative staff and provide input in business and strategic planning
- Coordinate facility operations, procurement, and inventory of IT and clinic equipment
- Partner with Human Resources on employee updates, performance, employee relations, recruiting, onboarding/offboarding, and training
- Coordinate active patient cases with involved parties to keep cases moving forward and resolve complaints
- Procure medical documentation from healthcare providers and facilities through live/phone communication, fax, and email
- Collaborate with Verification, Authorization, and Billing teams to secure insurance authorizations, financial responsibility information, and medical documentation
- Direct patient communications regarding scheduling, financial responsibility, and medical documentation
- Maintain accurate patient, billing, insurance, verification, and pre-authorization information in patient files and billing systems
- Assist with collecting copayments, deductibles, and other financially related items, including depositing company funds when needed
- Maintain job knowledge through educational opportunities, professional publications, and personal networks
- Comply with Corporate Compliance, HIPAA, safety, Medicare, and other governmental regulations
- Perform other duties and special projects as assigned
Requirements
What you’ll need- Ability to interact professionally and respectfully with clinical and non-clinical staff, patients, and caregivers
- Experience with business operations, including human resources, finance, and office administration
- Knowledge of fiscal planning, budgeting, and financial reporting
- Understanding of applicable healthcare laws, regulations, and compliance requirements
- Proven ability to lead teams and foster a collaborative, patient-focused work environment
- Minimum of two (2) years of staff supervision or personnel management experience, including employee coaching, scheduling, performance management, and team development
- Proficiency in Microsoft Office Suite and database management systems
- Strong communication, interpersonal, and relationship-building skills
- Excellent critical thinking, problem-solving, and decision-making abilities
- Demonstrated organizational, analytical, and time management skills with attention to detail
- Associate degree or equivalent combination of education and experience required
- Minimum of two (2) years of office management experience in a healthcare setting
- Minimum of three (3) years of experience using EMR/electronic medical record systems
- Valid, unrestricted driver's license required
Benefits
Comp & perks- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5 %
- Paid parental leave
- Individual development opportunities
- Extensive qualification programs in the Ottobock Academy