Clinical Liaison

Ottobock

. Assist in the growth of the location’s market .

Posted 11/10/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in market development and relationship management within the healthcare sector, with a strong focus on patient referrals and collaboration with healthcare facilities. Proficient in administrative duties, communication, and maintaining confidentiality in compliance with HIPAA standards.

Highest-signal resume keywords

Medical Sales ExperienceCustomer Relationship ManagementMS Office ProficiencyOrganizational SkillsUnderstanding of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market DevelopmentSales TechniquesPipeline ManagementCritical ThinkingProblem-SolvingTime ManagementAdministrative DutiesPatient EducationReferral CoordinationDatabase Management

Soft Skills

Outstanding Communication SkillsInterpersonal SkillsSelf-MotivatedAbility to Work IndependentlyOrganizational Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Healthcare FacilitiesPatient ReferralsHIPAA ComplianceMedicareMedicaidTrade ShowsContinuing EducationMarket TrendsCommunity EducationProtective Device Application

About the role

Key responsibilities & impact

Assist in the growth of the location’s market
Develop, solidify, and augment relationships with healthcare facilities
Increase patient referrals by identifying new sources and developing positive relationships with referral sources
Schedule and host in-services and facility tours
Operate with an “on-call” mentality daily and respond to physician requests in a time-sensitive manner
Carry out and assist with administrative market development duties created by the management team
Collaborate with the marketing team to create content for the market
Research and stay up to date on markets, changes, trends, and emerging needs
Represent the company at trade shows and continuing education opportunities
Promote the brand and educate the community about the company’s history and value
Coordinate follow-up of new referrals and leads
Facilitate application of a protective device upon physician request and educate patients and providers on its use and care
Assist Intake Coordinators as necessary
Adhere to HIPAA standards regarding patient information
Travel regularly by car to visit healthcare facilities
Perform other duties and special projects as assigned

Requirements

What you’ll need

Thorough understanding of MS Office and databases
Outstanding communication and interpersonal skills
Proven ability of critical thinking and problem-solving
Excellent organizational and time management skills, prioritizing and managing multiple tasks to completion
Familiarity with different sales techniques and pipeline management
Ability to maintain confidentiality of information regarding company financial and other information
Self-motivated and able to work without continual supervision
Bachelor's degree in Business, Marketing, Communications, or related field; Experience may be substituted for education
Experience with medical sales or medical case management
Proven track record of successfully managing customer relationships
Understanding of medical terminology preferred
Knowledge of Medicare, Medicaid preferred
Must have valid drivers license

Benefits

Comp & perks

Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
Paid parental leave
Individual development opportunities
Extensive qualification programs in our Ottobock Academy
Flat hierarchies
Richly diverse field of work