Patient Care Coordinator

Ottobock

. Provide administrative support at the front desk, including answering telephones, taking messages, routing calls, printing and posting schedules, checking and sending faxes, assisting with appointments, maintaining and reconciling patient information, and performing quality-control audits of records .

Posted 11/6/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while providing administrative support in a fast-paced medical environment. Proficient in managing patient information, coordinating communications, and ensuring compliance with healthcare documentation standards.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology KnowledgeMS Office ProficiencyOffice Administrative ExperienceKnowledge of Medicare and Medicaid

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportPatient Information ManagementQuality-Control AuditsInsurance AuthorizationCase DocumentationReport CreationScheduling CoordinationFinancial Responsibility DiscussionsOffice Supply ManagementShipping and Receiving

Soft Skills

Outstanding Communication SkillsInterpersonal SkillsStrong Organizational SkillsAbility to Manage Multiple Tasks

Tools & Technologies

OPIEDatabases

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Medical OfficeDental OfficeTherapy OfficePatient PaymentsFast-Paced Environment

About the role

Key responsibilities & impact

Provide administrative support at the front desk, including answering telephones, taking messages, routing calls, printing and posting schedules, checking and sending faxes, assisting with appointments, maintaining and reconciling patient information, and performing quality-control audits of records
Coordinate patient communications for scheduling, appointment reminders, financial responsibility discussions, and procurement of medical documentation from referral sources
Assist in managing Work in Process (WIP) daily with clinicians and maintain case documentation in OPIE in compliance with company best practices
Help secure insurance authorizations, financial responsibility information, and required medical documentation for patient cases
Maintain a clean office environment and coordinate office supplies
Accept patient payments, including cash payments when applicable
Perform shipping and receiving of products for device procurement and delivery as needed
Update job knowledge through educational opportunities, professional publications, and personal networks
Create and maintain reports as needed
Ensure customers receive the best service possible and resolve concerns satisfactorily
Perform other duties as assigned

Requirements

What you’ll need

Ability to manage several tasks in a fast-paced environment
Customer service experience
Experience with medical terminology preferred
Proficient in MS Office and databases
Outstanding communication and interpersonal skills
Strong organizational skills
High school diploma or equivalent
2+ years of office administrative experience, preferably in a medical/dental/therapy office
Knowledge of Medicare, Medicaid preferred

Benefits

Comp & perks

Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Generous Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
DailyPay by ADP
Individual development opportunities
Extensive qualification programs in the Ottobock Academy