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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in administrative support within a medical environment, including scheduling, insurance verification, and compliance with HIPAA regulations. Strong communication and organizational skills are essential for effective patient interaction and office management.
Highest-signal resume keywords
MS Office ProficiencyInsurance Verification ExperienceCustomer Service ExperienceOffice Administrative Management ExperienceKnowledge of Medicare and Medicaid
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SchedulingMedical Documentation ManagementPatient Account Profile CreationInsurance Authorization SecuringCash Payment Processing
Soft Skills
Strong Communication SkillsInterpersonal SkillsOrganizational SkillsAnalytical SkillsTime Management Skills
Tools & Technologies
Medical Record SystemDatabases
Industry Keywords
Corporate ComplianceHIPAA ComplianceMedical OfficeDental OfficeTherapy Office
About the role
Key responsibilities & impact- Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate with patients about scheduling, financial responsibility, and required medical documentation through live, phone, fax, and email communication.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals.
- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profiles in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.
- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Perform other duties and special projects as assigned.
Requirements
What you’ll need- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent.
- Office administrative management experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
- Insurance verification experience.
- Customer service experience.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Please state your earliest starting date and salary requirements.
Benefits
Comp & perks- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Generous Paid time off
- 7 Company holidays
- Floating holidays
- DailyPay
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
- Individual development opportunities
- Extensive qualification programs in our Ottobock Academy