Patient Care Coordinator

Ottobock

. Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals .

Posted 9/15/2026full-timeClinton Township • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative support within a medical environment, including scheduling, insurance verification, and compliance with HIPAA regulations. Strong communication and organizational skills are essential for effectively managing patient interactions and documentation.

Highest-signal resume keywords

MS Office ProficiencyInsurance Verification ExperienceCustomer Service ExperienceOffice Administrative Management ExperienceKnowledge of Medicare and Medicaid

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationPatient SchedulingMedical Documentation ManagementData EntryCash Handling

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsAnalytical SkillsTime Management Skills

Tools & Technologies

Medical Record SystemDatabases

Industry Keywords

HIPAA ComplianceCorporate ComplianceMedical OfficeDental OfficeTherapy Office

About the role

Key responsibilities & impact

Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals
Assist with scheduling or modifying patient appointments
Ensure customers receive the best service possible and satisfactorily resolve concerns
Communicate with patients about scheduling, financial responsibility, and required medical documentation through live, phone, fax, and email channels
Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals
Perform initial insurance verification and assist in securing insurance authorizations for patient cases
Create patient account profiles in the Medical Record system
Perform light shipping and receiving of medical device products and components
Maintain a clean office work environment
Accept cash payments from patients as appropriate
Comply with Corporate Compliance and HIPAA responsibilities
Perform other duties and special projects as assigned

Requirements

What you’ll need

Proficient in MS Office and databases
Strong communication and interpersonal skills
Excellent organizational, analytical, and time management skills
High school diploma or equivalent
Office administrative management experience, preferably in a medical/dental/therapy office
Knowledge of Medicare, Medicaid preferred
Insurance verification experience
Customer service experience

Benefits

Comp & perks

Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Generous Paid Time Off
7 Company holidays
Floating holidays
DailyPay
100% company-paid short & long-term disability
401k match up to 3.5%
Individual development opportunities
Extensive qualification programs in the Ottobock Academy
Flat hierarchies
Diverse field of work