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Ounass

Online Content Operations Manager

Ounass

. Lead planning and delivery of always-on commercial content across the website, homepage, CRM, newsletters and social channels .

Posted 10/15/2026full-timeDubai • United Arab EmiratesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content marketing and editorial management, with a strong focus on driving customer engagement and conversion through strategic content planning and execution. Proficient in leveraging data-driven insights and automation technologies to optimize content performance and streamline workflows.

Highest-signal resume keywords
Content MarketingTeam ManagementData-Driven OptimizationCopywritingProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Content StrategyE-CommerceEditorial SkillsContent Performance AnalysisCopywritingContent ManagementContent LocalizationBrand StorytellingAutomation SolutionsQuality Assurance
Soft Skills
LeadershipStakeholder ManagementOrganizational SkillsCommunication SkillsProblem-Solving
Tools & Technologies
ContentfulJiraCRM PlatformsSocial Media ChannelsEmail Marketing
Industry Keywords
Luxury RetailFashionBeautyE-Commerce EnvironmentCommercial Content

About the role

Key responsibilities & impact
  • Lead planning and delivery of always-on commercial content across the website, homepage, CRM, newsletters and social channels
  • Translate commercial priorities and trading calendars into content that drives customer engagement and conversion
  • Oversee English and Arabic copywriting, translation and localisation
  • Manage day-to-day brand exposures and commercial content requirements from briefing and execution through optimisation
  • Establish briefing processes, timelines and delivery standards
  • Oversee content publishing, quality assurance and governance using platforms such as Contentful and Jira
  • Plan team capacity and resources for peak trading periods and major commercial moments
  • Use content performance data and commercial insights to improve engagement and conversion
  • Monitor click-through rates, engagement and commercial outcomes
  • Test and optimise messaging, copy and content formats
  • Partner with Trading, Buying, Creative, Editorial, CRM, Marketing and Technology teams
  • Explore and implement AI and automation solutions with the Content Automation Strategist
  • Streamline recurring content requirements through templates, automation and smarter workflows
  • Measure automation impact through efficiency gains, time saved and improved output
  • Lead, coach and develop a team of content professionals
  • Set priorities, manage workloads and ensure high standards of quality and timely delivery
  • Identify challenges, improve processes and deliver content more efficiently

Requirements

What you’ll need
  • 6–8+ years of experience in content marketing, editorial, e-commerce, retail or a related field
  • Experience managing a team
  • Experience within luxury, fashion, beauty, premium retail or a fast-paced e-commerce environment would be an advantage
  • Excellent English copywriting and editorial skills
  • Understanding of luxury brand storytelling and tone of voice
  • Strong commercial mindset and ability to connect content decisions to business objectives and customer behaviour
  • Experience managing high volumes of content across multiple channels while maintaining quality and consistency
  • Data-driven approach, with experience using content performance insights to drive optimisation
  • Curiosity and enthusiasm for AI, automation and emerging content technologies
  • Strong organisational and project management skills
  • Ability to manage competing priorities and tight deadlines
  • Experience with Contentful, Jira or similar content management and workflow platforms
  • Strong leadership, stakeholder management and communication skills
  • Proactive, solutions-oriented mindset with passion for improving processes and challenging the status quo

Benefits

Comp & perks
  • Exposure to multiple business functions, exciting projects and opportunities to develop leadership capabilities
  • Collaboration with passionate, creative and commercially driven teams in a diverse and inclusive environment
  • Opportunity to shape commercial content across one of the region's leading luxury e-commerce platforms
  • Opportunity to drive AI and automation adoption and transform content operations
  • Dynamic and forward-thinking team environment
  • Culture of fresh thinking, collaboration and continuous improvement