Logistics Specialist, Fulfillment

ŌURA

. Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,900 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and order management, with a strong focus on resolving fulfillment exceptions and improving operational processes. Proficient in coordinating cross-functional initiatives and managing end-to-end testing and launch readiness.

Highest-signal resume keywords

Logistics ExperienceOrder ManagementNetSuite ProficiencyEnd-To-End TestingFulfillment Exception Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementLogisticsFulfillmentProblem SolvingProcess ImprovementAutomationUATSOP DevelopmentData TrackingShipping Performance

Soft Skills

PrioritizationFollow-ThroughCommunicationCollaborationCreative Problem Solving

Tools & Technologies

ERP SystemsWarehouse Management SystemsNetSuiteEDI3PL

Industry Keywords

D2CB2BOrder FulfillmentShipping ErrorsBackordersOperational InitiativesCross-Functional CollaborationLaunch ReadinessSLA ManagementException Trends

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA
Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution
Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments
Resolve ERP, WMS, and EDI fulfillment errors; maintain accurate order records and escalate recurring or time-sensitive issues
Track open and aging orders, on-time shipping performance, and exception trends across D2C and Commercial channels
Partner with warehouse, Commercial, Member Care, and Systems teams to address root causes and improve SOPs, trackers, and handoffs
Support D2C/B2B launches, new markets, commercial partnerships, product or packaging initiatives, and cross-functional operational programs
Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows; manage test orders, defects, and signoff status
Track launch dependencies and risks, support launch-day monitoring and post-launch hypercare, and transition new workflows into steady-state SOPs

Requirements

What you’ll need

3+ years of hands-on logistics, order management, or fulfillment experience
Experience using ERP and warehouse management systems to investigate and resolve order-level issues; NetSuite experience is a plus
A track record of resolving fulfillment exceptions such as holds, backorders, shipping errors, and system or EDI failures
Demonstrated ability to solve ambiguous operational problems creatively and build scalable processes, controls, and automation from the ground up
Experience with end-to-end testing, UAT, launch readiness, or cross-functional operational initiatives
Strong prioritization, follow-through, and communication skills, with confidence working directly with warehouse partners and internal teams
Must reside in the United States; candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, and Wisconsin are not considered

Benefits

Comp & perks

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Ōura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave