Senior Logistics Manager, Americas Retail Operations

ŌURA

. Act as the primary logistics lead for all Americas retail channels, optimizing existing accounts and onboarding new retailers .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $143,000 - $169,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in retail logistics management, focusing on compliance, chargeback processes, and operational efficiency. Proficient in leveraging AI tools for automation and data analysis to optimize supply chain operations.

Highest-signal resume keywords

Retail Logistics ManagementChargeback ManagementAI ProficiencyOperational AnalysisPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail ComplianceRouting Guide AnalysisEDI ManagementFreight Cost AnalysisKPI ManagementProcess AuditingPO-to-Delivery OptimizationData ExtractionReporting SkillsAutomation Workflows

Soft Skills

Cross-Functional CommunicationInfluenceMentoring

Tools & Technologies

ERP SystemsWMS SystemsTMS SystemsAI ToolsSpreadsheet Software

Industry Keywords

Retail LogisticsB2B Wholesale DistributionSupply Chain OperationsConsumer Packaged GoodsConsumer ElectronicsApparel

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the primary logistics lead for all Americas retail channels, optimizing existing accounts and onboarding new retailers
Evaluate retailer routing guides and technical requirements, and prepare 3PL partners for error-free launches
Enforce compliance across routing guides, packaging and labeling mandates, ASN accuracy, and EDI readiness
Drive fulfillment efficiency and shorten PO-to-delivery time across the Americas
Serve as escalation point for retail logistics issues, root-cause analysis, and corrective action
Analyze Prepaid and Collect freight models and map cost-to-serve by account
Create and manage chargeback deduction and dispute processes
Deliver logistics cost-down initiatives
Own the retail logistics KPI scorecard and conduct regular business reviews
Build AI-assisted solutions for tracking, PO and ASN reconciliation, invoice audits, chargeback research, reporting, data extraction, freight analysis, and communications
Translate operational requirements into prompts, automations, and workflows
Partner with IT on automation and shipment-visibility systems
Apply responsible AI practices and evaluate new AI tools
Collaborate with Sales, Account Management, Planning, Trade Compliance, Global Logistics, Finance, 3PLs, carriers, and retail partners
Manage, train, and mentor two logistics professionals
Define the long-term operating blueprint, scaling strategy, and structure for the Americas retail logistics team

Requirements

What you’ll need

7+ years of experience in retail logistics, B2B wholesale distribution, or supply chain operations
2+ years of direct people management in a product-shipping industry, such as CPG, Consumer Electronics, or Apparel
Deep expertise in retail compliance and chargeback management
Experience analyzing routing guides, managing EDI setups, and building processes to audit and dispute retailer deductions
Strong financial and operational analysis skills, including freight cost-to-serve models, Prepaid vs. Collect evaluation, and PO-to-delivery cycle time optimization
Fluency with retail logistics KPIs such as OTIF, OTD, fill rate, cost per unit, and chargeback rate
Proven, hands-on AI proficiency and ability to demonstrate AI automations or process improvements
Experience with ERP, WMS, and/or TMS systems
Advanced spreadsheet and reporting skills
Strong cross-functional communication and influence
Bachelor's degree in Supply Chain, Business, Engineering, or a related field (preferred qualification)

Benefits

Comp & perks

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Ōura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave