OurRitual

Data Scientist

• Own the vision and roadmap for the data function, including the shift from classic BI to agent-based, AI-driven BI
• Set priorities in partnership with senior leadership
• Work closely with a data engineer and potentially grow the team as the function scales
• Drive adoption of AI across data workflows, including automated analyses and real-time business-question agents
• Own the semantic and metrics layer for consistent dashboard and agent definitions
• Build a git-based workflow for dashboards and queries using pull requests and agents
• Expose data to agents over MCP
• Define where AI accelerates work and where human judgment remains necessary
• Own BigQuery, dbt, pipelines, and data reliability
• Lead complex analytics, A/B testing, and impact measurement hands-on
• Define evaluations and quality metrics for AI features and agents
• Partner with product, marketing, finance, operations, and engineering to define analytical needs and solutions
• Represent the data function through senior-level data storytelling

AI Data Lead

Customer Support

• Build and own the support QA process, including ticket review, scoring, structured feedback, and ongoing coaching
• Design onboarding and ongoing training for the support team
• Turn recurring ticket patterns into process improvements and product recommendations
• Own knowledge management across member, Expert, and internal resources
• Build automations to maintain accurate knowledge resources
• Build the foundation of AI tools and processes for support
• Configure support-platform workflows, tagging, and routing
• Design and own the hiring process end to end
• Partner on evaluating team fit and coaching agents
• Own escalation handling, including refund cases
• Track and report support metrics including first response time, resolution time, CSAT, and escalation volume
• Collaborate with support leadership, product, and development teams on hiring, coaching, escalations, flows, automations, and AI infrastructure
• Help shape the support and AI strategy, including deciding which work should be automated and which requires human support

AI Data Lead

Customer Support Operations Lead