Account Manager

Outbuild

. Own every company-wide renewal from first conversation through signature .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management within B2B SaaS and construction technology, focusing on customer retention, negotiation, and process development. Proficient in utilizing HubSpot for managing renewals and tracking account health to drive revenue growth.

Highest-signal resume keywords

Account Management ExperienceNegotiation SkillsHubSpot ProficiencyB2B SaaS ExperienceRevenue Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal NegotiationRevenue ForecastingChurn AnalysisProcess DevelopmentCustomer Feedback CaptureHealth ScoringModule SellingBusiness Case DevelopmentRetention Strategy

Soft Skills

Excellent CommunicationDisciplined Work HabitsConfidence in Discussions

Tools & Technologies

HubSpot

Industry Keywords

B2B SaaSConstruction TechnologyCustomer SuccessARR GoalsChurn Risk Management

About the role

Key responsibilities & impact

Own every company-wide renewal from first conversation through signature
Start renewal conversations six months or more before contract end dates
Negotiate pricing, terms, and scope with customers and decision makers
Manage renewals through the HubSpot renewal pipeline and forecast accurately each quarter
Position Outbuild Pro and other modules during renewal conversations
Identify accounts suited for additional modules and build business cases
Capture growth as customers add projects and users
Close module add-ons at renewal and track them in HubSpot
Track account health and flag churn risk using usage and engagement signals
Build save plans with Customer Success for at-risk accounts
Analyze downgrades and churn and share learnings
Define the account management playbook, renewal timelines, health scoring, and module attach processes
Capture customer feedback and feature requests for Product
Maintain clean, current HubSpot records
Meet quarterly retention and new ARR goals
Build a repeatable renewal and module attach process and document the playbook

Requirements

What you’ll need

3 to 5 years of account management experience in B2B SaaS and construction technology
Track record of retaining revenue on a book of business
Experience selling add-on modules or features to existing customers
Strong negotiation skills and confidence discussing pricing and contract terms
Excellent written and verbal communication
Disciplined CRM habits; HubSpot preferred
Comfort building processes in a role with no existing playbook
Must be authorized to work in the United States
Must be based in one of the listed hiring states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Louisiana, Michigan, Missouri, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, or Wisconsin

Benefits

Comp & perks

Healthcare: Blue Shield PPO with Bronze, Gold, and Silver options; in-network and out-of-network tiers
Dental: Guardian in-network and out-of-network coverage
Vision: Guardian 20/20/150 coverage with exam/material copays and frame/contact allowances
$15,000 employer-paid basic life insurance
Long-term disability: 60% of pre-disability earnings, up to $6,000/month
Work equipment provided as needed
401(k) employer match of 100% on the first 3% contributed and 50% on the next 2%, with immediate full vesting
401(k) eligibility after 3 months of service
Parental leave: 1 month paternity and 3 months maternity
25 PTO days per year
5 sick days per year
Birthday off
Fully remote position
Quarterly variable pay, including retention bonus and commission