Outbuild

Account Manager

• Own every company-wide renewal from first conversation through signature
• Start renewal conversations six months or more before contract end dates
• Negotiate pricing, terms, and scope with customers and decision makers
• Manage renewals through the HubSpot renewal pipeline and forecast accurately each quarter
• Position Outbuild Pro and other modules during renewal conversations
• Identify accounts suited for additional modules and build business cases
• Capture growth as customers add projects and users
• Close module add-ons at renewal and track them in HubSpot
• Track account health and flag churn risk using usage and engagement signals
• Build save plans with Customer Success for at-risk accounts
• Analyze downgrades and churn and share learnings
• Define the account management playbook, renewal timelines, health scoring, and module attach processes
• Capture customer feedback and feature requests for Product
• Maintain clean, current HubSpot records
• Meet quarterly retention and new ARR goals
• Build a repeatable renewal and module attach process and document the playbook

Explore Account Manager at Outbuild. Review requirements and application details.