AI Assisted QA Lead

Outforce

. Own QA and test management for a SaaS software, including test strategy, planning and coverage across releases .

Posted 9/15/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in QA and test management for SaaS products, with a strong focus on AI-assisted testing, quality metrics, and effective communication with stakeholders. Capable of establishing QA processes and evaluating AI-generated outputs for accuracy and relevance.

Highest-signal resume keywords

QA And Test ManagementAI Tools For Test Case GenerationAutomated And Manual TestingQuality Metrics Definition And ReportingSaaS Product Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test StrategyTest PlanningFunctional TestingRegression TestingExploratory TestingUAT TestingAPI TestingTest Suite MaintenanceDefect TriageQuality Metrics Tracking

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem SolvingCustomer SupportEnthusiastic Personality

Tools & Technologies

AI-Assisted Testing ToolsTesting FrameworksShopify

Industry Keywords

SaaSTelcoBSS/OSSManaged Service ProviderSDLC

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Own QA and test management for a SaaS software, including test strategy, planning and coverage across releases
Personally use AI tools to generate test cases and test scripts from requirements, user stories and existing product behaviour
Personally execute functional, regression and exploratory test runs using AI-assisted and manual techniques
Triage test failures, distinguish genuine defects from flaky tests or environment issues, and drive remediation with engineering
Critically review AI-generated test cases, scripts and results for accuracy, relevance and coverage
Maintain and evolve the test suite, retiring redundant tests and closing coverage gaps
Define and track quality metrics including coverage, defect rates and escape rates
Report on product quality to engineering leadership
Coordinate UAT planning and execution with Product, Delivery and client stakeholders
Establish and document QA processes, standards and ways of working
Create practical guidelines for using AI tools responsibly in testing
Identify opportunities to expand AI-assisted testing and pilot new tools or techniques
Work with engineering to address root causes of recurring defects
Escalate quality risks threatening a release, with clear evidence and recommended action
Provide customer support from first contact through resolution
Perform adjacent ecommerce and administrative tasks

Requirements

What you’ll need

5+ years of experience in QA and test management for software products, including test strategy and planning
Demonstrated hands-on experience using AI tools to generate test cases, test scripts or test data
Practical experience executing and maintaining automated and manual test suites
Experience triaging test failures and working with engineering through to resolution
Strong understanding of testing across the SDLC - functional, regression, exploratory and UAT
Ability to critically evaluate AI-generated output for accuracy and coverage rather than accepting it at face value
Experience defining and reporting on quality metrics
Strong written and verbal communication skills
Experience testing SaaS products
Exposure to telco, BSS/OSS or managed service provider environments
Experience introducing or piloting AI-assisted testing tools or practices within a team
Familiarity with API testing and integration patterns such as event-driven communication
Experience establishing QA practices from scratch or in a growing product team
Very strong command of English
Trustworthy, smart and enthusiastic personality
Ability to proactively solve problems and respond positively to customer enquiries
Good understanding of Shopify helpful but not essential; training provided

Benefits

Comp & perks

Competitive compensation package aligned with your skills and experience
Night differentials pay to help maximize your earnings
Comprehensive HMO coverage, including a free dependent on Day 1
Employee referral program with rewarding incentives
20 days of annual leave, giving you flexibility to manage your time
Engaging team activities and events to keep work enjoyable
Build strong, high-impact connections with key stakeholders across the business
Take part in client engagement initiatives to elevate your professional experience
Career growth opportunities
Flexible work environments
Supportive leadership
Culture built on trust, collaboration, and continuous improvement
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