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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AI Agent configuration and management, with a strong focus on customer engagement and relationship building. Proficient in prompt engineering and applying generative AI to enhance sales workflows and drive business outcomes.
Highest-signal resume keywords
AI Agent ConfigurationPrompt EngineeringCustomer Relationship ManagementKPI TrackingSaaS Platform Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI FluencyGenerative AI ApplicationLLM-Based ToolsSales Process KnowledgeSoftware Delivery LifecycleImplementation FrameworksTroubleshooting SolutionsClient TrainingUtilization Rate ManagementAccount Expansion
Soft Skills
Sharp CommunicationProblem SolvingSelf-StarterTrust BuildingMentoring
Tools & Technologies
Outreach PlatformAI ToolsSales Automation Software
Industry Keywords
SaaSManaged ServicesSales StrategyRenewalsAccount Management
About the role
Key responsibilities & impact- Build, configure, and tune new AI Agents beyond initial implementation to expand automation and drive credit consumption
- Design and manage context-aware prompts for customer AI Agent use cases
- Serve as subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes
- Apply and refine agent playbooks, prompt libraries, and implementation frameworks
- Manage customer configuration by identifying gaps and opportunities, then designing, configuring, and troubleshooting solutions in real time
- Train client administrators on platform use, best practices, and functionality
- Act as the Outreach Admin's main point of contact and trusted advisor
- Partner with GTM Account Teams on expansion, renewal, and delivery needs; share client health insights
- Resolve escalations and at-risk accounts and share trends with the Practice Manager
- Stay current on Generative AI and LLM developments relevant to Outreach's Agents
- Track KPIs and adjust quickly to stay on target
- Mentor and share knowledge with fellow consultants
- Own a strategic account portfolio and guide customers through best practices and hands-on configuration
- Report to a Practice Manager, Managed Services
- Manage a book of business with an average QoQ utilization rate of 70%, supporting renewals and minimizing churn and contraction
Requirements
What you’ll need- 3–5 years in a technical, customer-facing role at a mid-to-large business, ideally SaaS
- Technical and AI fluency with Outreach or a comparable SaaS platform; ability to configure and apply AI features
- Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows
- Proven ability to influence AI and technology adoption inside customer organizations and turn capabilities into solutions for business problems
- Track record hitting utilization, consumption, or renewal-linked KPIs
- Experience building trust and client relationships remotely
- Ability to handle tight deadlines and multiple concurrent engagements
- Self-starter, comfortable with ambiguity and autonomy, and able to pick up complex concepts quickly
- Passion for solving client problems and turning customer vision into product results
- Sharp written and verbal communication
- Embodies the core values: Trusted Advisor, Win as One Team, and Take Ownership
- Background in sales strategy, renewals, or account expansion is a plus
- Knowledge of sales processes such as lead generation, pipeline management, and KPIs
- Experience with the software delivery lifecycle or application implementation
- Skilled at coaching others on sales process best practices
- Skilled at learning a customer's business strategy, processes, and solutions
- Experience delivering Managed Services at a software company
Benefits
Comp & perks- 25 days annual vacation time + sick time and casual leave
- Group medical policy coverage available to employees and up to 5 eligible family members
- OPD benefit covered up to INR 10,000
- Life insurance and personal accident insurance at 3x annual CTC
- 26 weeks of maternity leave pay
- 15 days of paternity leave pay
- Opportunity to participate in company success via the RSU program
- Diversity and inclusion programs and employee resource groups
- Employee referral bonuses
- Fun company and team outings
- Night-shift allowance