Outreach

Product Marketing

• Own a portfolio of customers and ensure they achieve measurable business outcomes
• Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
• Lead Executive Business Reviews tied to ROI, productivity gains, and revenue impact
• Educate customers on AI capabilities such as automation, predictive insights, and personalisation
• Own credit consumption as a primary, accountable metric for a book of named accounts
• Define and prioritise AI use cases with customers, translating GTM motions into a sequenced roadmap of Amplify agent use cases
• Lead hands-on change management with sellers and revenue leaders through enablement sessions and coaching
• Act as a strategist and influencer on customers' AI GTM strategies and internal business cases for expanded usage
• Leverage customer data and AI insights to identify risks and expansion opportunities
• Monitor health scores, usage trends, and engagement signals
• Use AI tools to surface recommendations and next best actions
• Own renewal strategy and mitigate churn or contraction risk
• Identify and drive upsell and cross-sell opportunities
• Partner with Sales and RevOps on account strategy
• Represent customer feedback to Product and Marketing on agent performance, prompt quality, and adoption friction
• Partner with Professional Services on onboarding and complex implementations
• Provide feedback on AI models, accuracy, and customer sentiment

Senior GTM AI Advisor

General

• Manage renewal notifications and customer communications across key milestones
• Partner with Account Managers during weekly renewal reviews and escalations
• Partner with Sales, Revenue Operations, BI, and Support to save at-risk renewals
• Maintain forecast accuracy by updating renewal values and risk indicators
• Identify churn, contraction, and renewal risks early
• Maintain CRM hygiene and renewal documentation
• Design, maintain, evaluate, and iterate team workflows
• Use customer feedback to improve customer experience and renewal processes
• Track and process customer renewals so they are completed on time
• Rebuild value and protect customer relationships through save plans
• Use AI to surface renewal risk and analyze account health signals

Renewals Specialist

Consultant

• Manage and execute implementations and customer projects, including AI-enabled solution deployments within the platform
• Perform detailed discovery with customers about CRM usage and translate it into Outreach integration functionality
• Serve as the subject matter expert on Outreach technologies and AI features for internal and external stakeholders
• Partner with Program and Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to drive projects to completion
• Explore client processes and distill information from multiple sources to inform complex configuration setup and integration design
• Support adoption of AI-enabled workflows
• Collaborate with client technical experts to establish a thorough configuration testing plan
• Implement, upgrade, and configure solutions in Outreach’s sales engagement platform
• Help organizations adopt and operationalize AI to drive measurable business value

Senior Technical Consultant

Analyst

• Develop, implement, and administer global compensation and equity policies and programs
• Govern the job architecture behind global rewards programs
• Determine market rates for jobs
• Manage survey participation and benchmark vendor relationships
• Maintain the global salary band structure as the organization expands into new roles and geographies
• Administer merit, promotion, bonus, and equity grant programs end to end
• Manage program eligibility, system testing, and budgeting partnerships with Finance
• Evaluate new jobs, promotions, offers, and reclassifications
• Partner with Recruiting and People Business Partners to form and deliver recommendations
• Stay current on pay regulations, including FLSA, EEOC, pay transparency, and pay data reporting obligations
• Build analyses and reporting from HRIS, payroll, and survey data on pay equity, competitiveness, and retention
• Deliver ad hoc requests for the People team, executives, and the Board
• Design rewards communications and education for employees and managers
• Improve reward processes and programs using available tools, including AI
• Report to the Director, Total Rewards & People Operations

Senior Global Rewards Analyst

• Lead GTM enablement for strategic programs with clear KPIs, operating cadences, and change management plans
• Define program charters and success metrics with GTM leadership
• Report program impact against pipeline generation, quota attainment, and win-rate KPIs
• Incorporate programs and processes into sustainable onboarding motions
• Enable sales representatives to articulate customer value through sustained coaching
• Support manager-led coaching and storytelling improvement cadences
• Maintain competitive resources, including battlecards and job aids
• Ensure sales teams have content and tools to execute strategic priorities throughout the sales process
• Track adoption and revenue KPIs after rollout
• Provide timely access to information representatives need
• Manage a content management platform and content system for processes, motions, and priorities
• Promote data-driven continuous improvement and recognition
• Monitor enablement, usage, and sales production data to identify performance gaps
• Partner with sales and customer success leadership to close gaps and validate program changes

Senior GTM Enablement Manager

Engineer

• Build, configure, and tune new AI Agents beyond initial implementation to expand automation and drive credit consumption
• Design and manage context-aware prompts for customer AI Agent use cases
• Serve as subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes
• Apply and refine agent playbooks, prompt libraries, and implementation frameworks
• Manage customer configuration by identifying gaps and opportunities, then designing, configuring, and troubleshooting solutions in real time
• Train client administrators on platform use, best practices, and functionality
• Act as the Outreach Admin's main point of contact and trusted advisor
• Partner with GTM Account Teams on expansion, renewal, and delivery needs; share client health insights
• Resolve escalations and at-risk accounts and share trends with the Practice Manager
• Stay current on Generative AI and LLM developments relevant to Outreach's Agents
• Track KPIs and adjust quickly to stay on target
• Mentor and share knowledge with fellow consultants
• Own a strategic account portfolio and guide customers through best practices and hands-on configuration
• Report to a Practice Manager, Managed Services
• Manage a book of business with an average QoQ utilization rate of 70%, supporting renewals and minimizing churn and contraction

Forward Deployed Engineer – Managed Services

Operations

• Provide independent coverage of Legal’s contracting queues during U.S. West Coast hours
• Triage incoming requests, provide practical guidance within scope, identify the appropriate Legal or cross-functional owner, and keep matters moving efficiently
• Negotiate commercial agreements including NDAs, MSAs, Order Forms, and similar standardized commercial agreements
• Coordinate with attorneys on complex agreements, non-standard positions, material deviations, and matters requiring legal judgment
• Support periods of increased volume, particularly at month-end and quarter-end
• Apply AI tools to improve intake, triage, issue identification, drafting, and negotiation workflows
• Own and continuously improve contracting processes, templates, playbooks, fallback positions, approval paths, and related documentation
• Develop self-service documentation and enablement materials for Sales and other stakeholders
• Drive adoption and improvement of contracting processes across Sales, Finance, Revenue Operations, and other cross-functional teams
• Enforce organizational contracting policies and procedures
• Identify and implement appropriate AI uses for process documentation, knowledge management, and business self-service
• Serve as Legal’s primary operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives
• Work with Ironclad, Salesforce, Atlassian Jira, Mindtickle, and other tools used by the Legal team
• Own and drive multiple concurrent workstreams to completion, managing priorities and dependencies independently
• Keep the Senior Director, Legal informed through concise reporting on progress, dependencies, risks, decisions needed, and opportunities to unblock work
• Deliver reporting that converts contract-repository data into actionable business insights
• Incorporate AI into Legal systems and workflows to produce measurable process improvements
• Report directly to the Senior Director, Legal
• Collaborate cross-functionally with Sales, Business Systems, Finance, Revenue Operations, Privacy, and other teams

Senior Contracts and Legal Operations Manager

• Serve as the primary point of contact for customers through onboarding and implementation
• Deliver implementations on time against agreed milestones
• Own delivery of Outreach's AI Agents, from configuration and prompt engineering through adoption
• Manage project stakeholders, budget, margin, risk, milestones, and customer sign-off
• Drive platform adoption during and after go-live
• Support existing customers purchasing additional services, including managed services, optimizations, technical audits, and expansions
• Identify opportunities for additional services and connect customers with the appropriate teams
• Document and manage customer information for seamless handoffs
• Own post-launch customer handoff to Customer Success
• Partner with Support, Product, and Engineering to capture and follow through on customer feedback
• Contribute to Professional Services initiatives, methodologies, assets, programs, and AI-enabled delivery workflows
• Provide strategic insight on platform best practices, GTM strategy, technical configuration, change management, and team engagement
• Report to the Consulting Practice Manager