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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in negotiating commercial agreements and managing legal operations, with a strong focus on process improvement and cross-functional collaboration. Proficient in utilizing AI tools to enhance contracting workflows and deliver actionable insights from contract data.
Highest-signal resume keywords
Commercial Contract NegotiationLegal Operations ManagementAI Integration in ContractingProject Management SkillsSaaS Contracting Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract NegotiationIssue SpottingProcess DocumentationData AnalyticsContract Repository Management
Soft Skills
Excellent CommunicationOrganizational SkillsProfessional JudgmentPerseverance
Tools & Technologies
IroncladSalesforceAtlassian JiraMindtickleContract Lifecycle Management (CLM)
Industry Keywords
SaaSCommercial AgreementsLegal TechnologyBusiness WorkflowsSubscription Models
About the role
Key responsibilities & impact- Provide independent coverage of Legal’s contracting queues during U.S. West Coast hours
- Triage incoming requests, provide practical guidance within scope, identify the appropriate Legal or cross-functional owner, and keep matters moving efficiently
- Negotiate commercial agreements including NDAs, MSAs, Order Forms, and similar standardized commercial agreements
- Coordinate with attorneys on complex agreements, non-standard positions, material deviations, and matters requiring legal judgment
- Support periods of increased volume, particularly at month-end and quarter-end
- Apply AI tools to improve intake, triage, issue identification, drafting, and negotiation workflows
- Own and continuously improve contracting processes, templates, playbooks, fallback positions, approval paths, and related documentation
- Develop self-service documentation and enablement materials for Sales and other stakeholders
- Drive adoption and improvement of contracting processes across Sales, Finance, Revenue Operations, and other cross-functional teams
- Enforce organizational contracting policies and procedures
- Identify and implement appropriate AI uses for process documentation, knowledge management, and business self-service
- Serve as Legal’s primary operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives
- Work with Ironclad, Salesforce, Atlassian Jira, Mindtickle, and other tools used by the Legal team
- Own and drive multiple concurrent workstreams to completion, managing priorities and dependencies independently
- Keep the Senior Director, Legal informed through concise reporting on progress, dependencies, risks, decisions needed, and opportunities to unblock work
- Deliver reporting that converts contract-repository data into actionable business insights
- Incorporate AI into Legal systems and workflows to produce measurable process improvements
- Report directly to the Senior Director, Legal
- Collaborate cross-functionally with Sales, Business Systems, Finance, Revenue Operations, Privacy, and other teams
Requirements
What you’ll need- Seven (7) or more years of relevant commercial contracts or legal operations experience, preferably including meaningful in-house experience in SaaS or enterprise technology
- Experience independently negotiating standardized commercial agreements within established templates, playbooks, fallback positions, and escalation frameworks
- Strong issue-spotting and escalation judgment
- Experience managing high-volume contract intake or legal queues
- Strong project management skills across multiple concurrent systems and process initiatives
- Ability to connect individual workstreams to broader business goals and measurable outcomes
- Experience developing practical, business-facing process documentation and enablement materials
- Excellent written and verbal communication, organization, accuracy, perseverance, and professional judgment
- Interest or experience using AI in contracting, legal operations, or business workflows
- Experience with Ironclad, Salesforce, Atlassian Jira, Mindtickle, or comparable legal technology and business systems, including familiarity with CLM implementation, configuration, or optimization projects
- Experience building or improving contract-repository reporting and data analytics for business stakeholders
- Background in SaaS commercial contracting, including familiarity with subscription models, data processing agreements, and AI-related contract terms
- Relevant paralegal, contracting, project management, privacy, or legal operations training or certification is helpful but not required
Benefits
Comp & perks- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups
- Incentive compensation
- Bonus
- Restricted stock units