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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AI Agent configuration, prompt engineering, and customer engagement strategies within SaaS environments. Proven ability to mentor peers, manage strategic accounts, and drive technology adoption to enhance client workflows and achieve KPIs.
Highest-signal resume keywords
AI Agent ConfigurationPrompt EngineeringCustomer Relationship ManagementKPI TrackingSaaS Platform Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Generative AILLM-Based ToolsTechnical FluencySales Workflow ImplementationAgent Playbook Development
Soft Skills
CommunicationProblem SolvingMentoringInfluencingSelf-Starter
Tools & Technologies
OutreachSaaS PlatformsManaged Services
Industry Keywords
Sales StrategyAccount ExpansionPipeline ManagementSoftware Delivery LifecycleClient Engagement
About the role
Key responsibilities & impact- Build, configure, and tune AI Agents beyond initial implementation to expand automation and drive credit consumption
- Design and manage context-aware prompts for customer AI Agent use cases
- Serve as subject matter expert on Outreach AI Agents and embed them into customer workflows and sales processes
- Apply and refine agent playbooks, prompt libraries, and implementation frameworks
- Manage configuration for onboarded customers; identify gaps and opportunities and design, configure, and troubleshoot solutions in real time
- Train client administrators on platform use, best practices, and functionality
- Act as the Outreach Admin's main point of contact and trusted advisor
- Partner with GTM Account Teams on expansion, renewal, and delivery needs
- Resolve escalations and at-risk accounts and share trends with the Practice Manager
- Stay current on Generative AI and LLM developments relevant to Outreach Agents
- Track KPIs and adjust to stay on target
- Mentor and share knowledge with fellow consultants
- Set team-wide best practices for agent configuration and prompt design
- Act as a technical escalation point for peer consultants and partner with Product on customer-driven gaps
- Own a strategic account portfolio and report to a Practice Manager, Managed Services
Requirements
What you’ll need- 6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS
- Technical and AI fluency with Outreach or a comparable SaaS platform
- Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows
- Proven ability to influence AI and technology adoption inside customer organizations and turn new capabilities into solutions for real business problems
- Track record hitting utilization, consumption, or renewal-linked KPIs
- Experience building trust and client relationships remotely
- Ability to handle tight deadlines and multiple concurrent engagements
- Self-starter, comfortable with ambiguity and autonomy, quick to pick up complex concepts
- Passion for solving client problems and turning customer vision into product results
- Sharp written and verbal communication
- Track record of owning strategic or high-complexity accounts in a book of business
- Experience mentoring or informally leading peers in a customer-facing technical role
- Preferred: background in sales strategy, renewals, or account expansion
- Preferred: knowledge of lead generation, pipeline management, and KPIs
- Preferred: experience with software delivery lifecycle or application implementation
- Preferred: coaching others on sales process best practices
- Preferred: learning a customer's business strategy, processes, and solutions
- Preferred: experience delivering Managed Services at a software company
- Preferred: experience shaping team-wide playbooks, frameworks, or enablement content
Benefits
Comp & perks- 25 days annual vacation time + sick time and casual leave
- Group medical policy coverage available to employees and up to 5 eligible family members
- OPD benefit covered up to INR 10,000
- Life insurance and personal accident insurance at 3x annual CTC
- 26 weeks of maternity leave pay
- 15 days of paternity leave pay
- Opportunity to be part of company success via the RSU program
- Diversity and inclusion programs and employee resource groups
- Employee referral bonuses
- Fun company and team outings
- Night-shift allowance