Senior GTM AI Advisor

Outreach

. Own a portfolio of customers and ensure they achieve measurable business outcomes .

Posted 10/2/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer success through AI-powered solutions, focusing on adoption, renewals, and expansion strategies. Leverages analytical skills to translate customer data into actionable insights and business outcomes.

Highest-signal resume keywords

Customer Success ManagementAI-Powered Product AdoptionChange Management LeadershipExecutive Stakeholder InfluenceData Analysis and Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementAI/ML Product FamiliarityPredictive AnalyticsWorkflow AutomationGTM Strategy DevelopmentRenewal Strategy ExecutionUpsell and Cross-Sell StrategyRisk ManagementChange ManagementConsultative Problem-Solving

Soft Skills

Strategic ThinkingAnalytical MindsetCuriosityAdaptabilityExecutive Presence

Tools & Technologies

SalesforceGainsightOutreachClaudeGemini

Industry Keywords

SaaSAI-Enabled OfferingsGTM WorkflowsEnterprise Customer RelationshipsRevenue Operations

About the role

Key responsibilities & impact

Own a portfolio of customers and ensure they achieve measurable business outcomes
Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
Lead Executive Business Reviews tied to ROI, productivity gains, and revenue impact
Educate customers on AI capabilities such as automation, predictive insights, and personalisation
Own credit consumption as a primary, accountable metric for a book of named accounts
Define and prioritise AI use cases with customers, translating GTM motions into a sequenced roadmap of Amplify agent use cases
Lead hands-on change management with sellers and revenue leaders through enablement sessions and coaching
Act as a strategist and influencer on customers' AI GTM strategies and internal business cases for expanded usage
Leverage customer data and AI insights to identify risks and expansion opportunities
Monitor health scores, usage trends, and engagement signals
Use AI tools to surface recommendations and next best actions
Own renewal strategy and mitigate churn or contraction risk
Identify and drive upsell and cross-sell opportunities
Partner with Sales and RevOps on account strategy
Represent customer feedback to Product and Marketing on agent performance, prompt quality, and adoption friction
Partner with Professional Services on onboarding and complex implementations
Provide feedback on AI models, accuracy, and customer sentiment

Requirements

What you’ll need

5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings
Demonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers
Strong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organisational change, not just product usage
Comfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders
Experience managing enterprise customer relationships
Strong analytical mindset with the ability to interpret data and translate into action
Proven track record of driving renewals, expansion, and customer outcomes
Strategic thinking and consultative problem-solving mindset
Experience working with AI/ML-powered products or automation tools
Familiarity with concepts like predictive analytics, generative AI, or workflow automation
Working knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs)
Working knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etc.
Experience using platforms like Salesforce, Gainsight, or Outreach
Curiosity and adaptability in a fast-evolving AI landscape
Risk management and mitigation planning experience

Benefits

Comp & perks

25 days holiday + 8 bank holidays
Outreach contributes with monthly contribution towards your pension
Private medical care for employee and spouse/family with Program Health Plus
Cashplan is offered through Medicash to help offset out of pocket medical related expenses
Dental coverage
Life insurance at 4x annual salary
16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
A parental leave program that includes not just extended time off but options for a paid night nurse
Opportunity to be part of company success via equity program
Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
Employee referral bonuses to encourage the addition of great new people to the team