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Outreach

Senior Professional Services Consultant

Outreach

. Serve as the primary point of contact for customers through onboarding and implementation .

Posted 9/16/2026full-timeRemote • Illinois • United StatesSenior💰 $100,000 - $135,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and implementation, with a strong focus on driving platform adoption and managing stakeholder relationships. Proficient in AI tools and techniques, with a proven ability to deliver strategic insights and ensure customer satisfaction.

Highest-signal resume keywords
Customer OnboardingImplementation ExcellenceStakeholder ManagementAI Tools AdoptionChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Project ManagementPrompt EngineeringAI Agent ConfigurationTechnical AuditsRisk ManagementBudget ManagementCustomer Relationship ManagementImplementation StrategyGTM StrategyWorkflow Design
Soft Skills
CommunicationTrust BuildingProblem SolvingSelf-StarterClient Relationship Development
Industry Keywords
Professional ServicesSaaS EnvironmentCustomer SuccessChange ManagementImplementation

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for customers through onboarding and implementation
  • Deliver implementations on time against agreed milestones
  • Own delivery of Outreach's AI Agents, from configuration and prompt engineering through adoption
  • Manage project stakeholders, budget, margin, risk, milestones, and customer sign-off
  • Drive platform adoption during and after go-live
  • Support existing customers purchasing additional services, including managed services, optimizations, technical audits, and expansions
  • Identify opportunities for additional services and connect customers with the appropriate teams
  • Document and manage customer information for seamless handoffs
  • Own post-launch customer handoff to Customer Success
  • Partner with Support, Product, and Engineering to capture and follow through on customer feedback
  • Contribute to Professional Services initiatives, methodologies, assets, programs, and AI-enabled delivery workflows
  • Provide strategic insight on platform best practices, GTM strategy, technical configuration, change management, and team engagement
  • Report to the Consulting Practice Manager

Requirements

What you’ll need
  • 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success)
  • Experience acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment
  • Proven track record of building trust and developing client relationships
  • Experience ensuring customer satisfaction through implementation excellence, stakeholder management, and change management
  • Proactively adopts new AI tools and techniques
  • Ability to drive initiatives with clear expectations, manage risk, and adhere to project timelines
  • Ability to communicate credibly at every level of a customer organization, from analysts to executive leadership
  • Proven self-starter able to learn complex concepts with minimal assistance
  • Ability to break down ambiguous problems into concrete, manageable components
  • Ability to understand deep technical aspects of a product and explain them simply
  • Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design (bonus)

Benefits

Comp & perks
  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses
  • Snacks and beverages in the Office, along with fun events to celebrate
  • Diversity and inclusion programs that promote employee resource groups
  • Incentive compensation
  • Bonus
  • Restricted stock units