Senior Technical Consultant

Outreach

. Manage and execute implementations and customer projects, including AI-enabled solution deployments within the platform .

Posted 9/28/2026full-timeRemote • United StatesSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing AI-enabled solution deployments and CRM integrations, with a strong ability to collaborate with diverse stakeholders and translate complex technical concepts for non-technical audiences. Proficient in implementing and configuring sales engagement platforms to drive business value through AI adoption.

Highest-signal resume keywords

SaaS Consulting ExperienceAI-Enabled Tools KnowledgeCRM Integration ExpertiseSales Engagement Platform ProficiencyAdmin Certification (Salesforce or Dynamics)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI-Enabled Solution DeploymentCRM IntegrationAPI KnowledgeTechnical TestingTroubleshooting ProcessesConfiguration DesignIntegration SolutionsFront-End Development TechnologiesBack-End Development TechnologiesAutomation and AI-Driven Insights

Soft Skills

CollaborationCreative Problem SolvingCommunicationStakeholder EngagementAdaptability

Tools & Technologies

Outreach PlatformSales Engagement ToolsCRM SystemsAI WorkflowsIntegration Tools

Certifications & Qualifications

Admin Certification (Salesforce)Admin Certification (Dynamics)

Industry Keywords

SaaSCustomer ProjectsTechnical SupportEnterprise-Level CollaborationComplex Configuration

About the role

Key responsibilities & impact

Manage and execute implementations and customer projects, including AI-enabled solution deployments within the platform
Perform detailed discovery with customers about CRM usage and translate it into Outreach integration functionality
Serve as the subject matter expert on Outreach technologies and AI features for internal and external stakeholders
Partner with Program and Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to drive projects to completion
Explore client processes and distill information from multiple sources to inform complex configuration setup and integration design
Support adoption of AI-enabled workflows
Collaborate with client technical experts to establish a thorough configuration testing plan
Implement, upgrade, and configure solutions in Outreach’s sales engagement platform
Help organizations adopt and operationalize AI to drive measurable business value

Requirements

What you’ll need

4-5 years of experience working in a SaaS consulting role
At least 2 years of experience in a technical or support role
History of mastering new technologies and technical skills quickly and efficiently
Demonstrated ability to enact creative technical testing and troubleshooting processes
Current knowledge of AI-enabled tools and workflows
Ability to pick up new AI capabilities quickly and apply automation and AI-driven insights
Ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
Experience collaborating with teammates and enterprise-level customers to solve difficult problems
Ability to theorize about complex integration solutions and execute solutions
Experience collaborating with client contacts at all levels and translating complex technical topics for non-technical stakeholders
Ability to speak with expert knowledge about APIs, CRM integration, security, privacy, and integrations
Familiarity with front-end and back-end development technologies
Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
Expertise in working with a Sales Engagement Platform
History of working with internal Product or Engineering teams to improve product features and capabilities

Benefits

Comp & perks

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Incentive compensation
Bonus
Restricted stock units