Outseer

Support Engineer

• Provide second-tier technical support for Outseer Fraud Manager and Outseer 3D-Secure products
• Handle escalated issues from the frontline support team
• Use structured troubleshooting covering problem recognition, research, isolation, and resolution
• Diagnose and resolve complex technical product issues
• Collaborate with product development, engineering, and quality assurance teams
• Provide technical guidance and mentoring to junior support engineers
• Participate in project delivery, product implementation, and deployment
• Develop and maintain troubleshooting guides and knowledge base articles
• Communicate with customers throughout the support process about progress and expected resolutions
• Identify customer issue trends and provide feedback to product development
• Stay current with product features and updates
• Contribute to process improvement and support workflow optimization

Explore Senior Customer Support Engineer at Outseer. Review requirements and application details.