Regional Manager, Clinical Excellence

Outset Medical, Inc.

. Lead the regional clinical excellence managers through account management and customer success .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $130,500 - $176,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical excellence, customer success, and account management within the healthcare and medical device sectors. Proficient in compliance regulations, strategic planning, and fostering collaborative relationships to enhance patient care and operational efficiency.

Highest-signal resume keywords

Registered Nurse (RN)Nursing Leadership ExperienceCompliance Regulations ProficiencyBusiness Plan DevelopmentCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Strategy DevelopmentData Analytics TranslationQuality Improvement ProcessesFinancial ModelingMedical Device Utilization

Soft Skills

Strong Communication SkillsLeadership SkillsAnalytical Problem-SolvingDetail-OrientedGoal-Oriented

Tools & Technologies

WordExcelPowerPoint

Certifications & Qualifications

Bachelor's Degree in NursingMSN or MBADNPCNENEA-BCCPHQCNLCMSRNCCRN

Industry Keywords

HealthcareMedical DevicePatient CareHealth System AccreditationClinical ExcellenceCustomer SuccessOperational PlanningStakeholder ManagementRegulatory ComplianceDialysis Technologies

About the role

Key responsibilities & impact

Lead the regional clinical excellence managers through account management and customer success
Foster clinical excellence team relationships and partner with customers to support high standards of patient care
Participate in the sales process with the sales team and collaborate to expand partial customer footprints
Support customer education, implementation, adoption, product use, and customer success across Outset offerings
Provide education, Outset documentation, product-related input, implementation support, and best-practice guidance without making customer clinical or operational decisions
Ensure routine and quality customer business reviews are executed
Provide in-person and virtual support to customers, partners, and Outset team members
Assist with business, clinical, operational, and financial action planning
Partner with stakeholders to advance strategic priorities and participate in policy and procedure creation
Develop clinical strategies to expand medical-device utilization and identify best practices for installations and program expansion
Lead refresh strategies and transition problem accounts
Support training programs and clinical excellence team development
Manage external vendors and provide feedback for timely strategy and program execution
Manage customer escalations and internal and external stakeholder relationships
Track and communicate team priorities, metrics, and successes
Ensure compliance with relevant regulations and standards
Provide leadership, coaching, and guidance while fostering collaboration and continuous improvement

Requirements

What you’ll need

Bachelor's degree in nursing or a related field
Registered Nurse (RN)
2+ years of nursing leadership experience in a healthcare or medical device setting
Proficiency in compliance regulations and standards
Strong communication and leadership skills
Experience developing a business plan and financial models
Deep understanding of the health system accreditation process
Strong process and quality improvement background
Competence translating data and analytics into action plans
Working knowledge of Word, Excel, and PowerPoint applications
Willingness to travel extensively, up to 75%
Ability to excel in a high-energy, fast-paced environment
Detail-oriented with excellent analytical and problem-solving skills
Ability to thrive in a collaborative, cross-functional work environment
Ability to work effectively under pressure and multitask
Goal-oriented and committed to driving initiatives to resolution
Excellent interpersonal skills and ability to develop strong customer relationships
Desired qualifications include MSN or MBA, DNP, medical device industry experience or collaboration, and functional knowledge of dialysis or other relevant medical technologies
Advanced nursing or related-field certifications preferred
Preferred certifications include CNE, NEA-BC, CPHQ, CNL, CMSRN, and CCRN