Outset Medical, Inc.

Manager

• Lead the regional clinical excellence managers through account management and customer success
• Foster clinical excellence team relationships and partner with customers to support high standards of patient care
• Participate in the sales process with the sales team and collaborate to expand partial customer footprints
• Support customer education, implementation, adoption, product use, and customer success across Outset offerings
• Provide education, Outset documentation, product-related input, implementation support, and best-practice guidance without making customer clinical or operational decisions
• Ensure routine and quality customer business reviews are executed
• Provide in-person and virtual support to customers, partners, and Outset team members
• Assist with business, clinical, operational, and financial action planning
• Partner with stakeholders to advance strategic priorities and participate in policy and procedure creation
• Develop clinical strategies to expand medical-device utilization and identify best practices for installations and program expansion
• Lead refresh strategies and transition problem accounts
• Support training programs and clinical excellence team development
• Manage external vendors and provide feedback for timely strategy and program execution
• Manage customer escalations and internal and external stakeholder relationships
• Track and communicate team priorities, metrics, and successes
• Ensure compliance with relevant regulations and standards
• Provide leadership, coaching, and guidance while fostering collaboration and continuous improvement

Regional Manager, Clinical Excellence

• Lead the clinical excellence managers in the Midwest region through account management and customer success
• Foster relationships with the clinical excellence team and partner with customers to ensure high standards of patient care
• Participate in the sales process with the sales team to support long-range planning
• Develop and implement processes and structures that drive customer satisfaction and loyalty
• Collaborate with departments to support strategic objectives
• Collaborate with the capital sales team to expand partial footprints
• Support sales for new and expansion opportunities through customer education, implementation, adoption, use, and customer success
• Provide education, documentation, product-related input, implementation support, and best-practice guidance without making customer clinical or operational decisions
• Ensure routine and quality customer business reviews
• Provide in-person and virtual support to customers, partners, and Outset team members
• Assist with business, clinical, operational, and financial action planning
• Advance strategic priorities with key stakeholders
• Participate in policy and procedure creation to support high-quality patient care
• Develop team skills, drive refresh strategy, and lead transitions for problem accounts
• Collaborate with marketing, clinical, service, commercial, and Sales Effectiveness teams
• Manage relationships with healthcare providers, professional organizations, regulatory agencies, and external vendors
• Ensure compliance with relevant regulations and standards
• Lead and coach the clinical excellence team and support career development
• Serve as the point of contact for customer escalations and issues
• Track and communicate team priorities, metrics, and successes
• Develop clinical strategies to expand medical-device utilization and support training for successful implementation and use

Regional Manager, Clinical Excellence

Regional Manager, Clinical Excellence – Midwest