Regional Manager, Clinical Excellence – Midwest

Outset Medical, Inc.

. Lead the clinical excellence managers in the Midwest region through account management and customer success .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $130,500 - $176,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and communication skills while managing clinical excellence teams and fostering relationships with healthcare providers. Proficient in compliance regulations, business planning, and quality improvement to enhance patient care and customer satisfaction.

Highest-signal resume keywords

Registered Nurse (RN)Nursing Leadership ExperienceCompliance Regulations ProficiencyBusiness Plan DevelopmentHealthcare Accreditation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Strategy DevelopmentData Analytics TranslationProcess ImprovementFinancial ModelingCustomer Education Implementation

Soft Skills

Strong Communication SkillsLeadership SkillsRelationship Management

Tools & Technologies

WordExcelPowerPoint

Certifications & Qualifications

CNENEA-BCCPHQCNLCMSRNCCRN

Industry Keywords

HealthcareMedical DevicePatient CareCustomer SuccessRegulatory Compliance

About the role

Key responsibilities & impact

Lead the clinical excellence managers in the Midwest region through account management and customer success
Foster relationships with the clinical excellence team and partner with customers to ensure high standards of patient care
Participate in the sales process with the sales team to support long-range planning
Develop and implement processes and structures that drive customer satisfaction and loyalty
Collaborate with departments to support strategic objectives
Collaborate with the capital sales team to expand partial footprints
Support sales for new and expansion opportunities through customer education, implementation, adoption, use, and customer success
Provide education, documentation, product-related input, implementation support, and best-practice guidance without making customer clinical or operational decisions
Ensure routine and quality customer business reviews
Provide in-person and virtual support to customers, partners, and Outset team members
Assist with business, clinical, operational, and financial action planning
Advance strategic priorities with key stakeholders
Participate in policy and procedure creation to support high-quality patient care
Develop team skills, drive refresh strategy, and lead transitions for problem accounts
Collaborate with marketing, clinical, service, commercial, and Sales Effectiveness teams
Manage relationships with healthcare providers, professional organizations, regulatory agencies, and external vendors
Ensure compliance with relevant regulations and standards
Lead and coach the clinical excellence team and support career development
Serve as the point of contact for customer escalations and issues
Track and communicate team priorities, metrics, and successes
Develop clinical strategies to expand medical-device utilization and support training for successful implementation and use

Requirements

What you’ll need

Bachelor's degree in nursing or a related field
Registered Nurse (RN)
2+ years of nursing leadership experience in a healthcare or medical device setting
Proficiency in compliance regulations and standards
Strong communication and leadership skills
Experience in developing a business plan and financial models
Deep understanding of the health system accreditation process
Strong process and quality improvement background
Competence translating data and analytics into action plans
Working knowledge of Word, Excel, and PowerPoint applications
Willingness to travel extensively, up to 75%
Candidates should be based within the Midwest region with convenient access to a major airport
Desired: functional knowledge of dialysis or other relevant medical technologies
Desired: experience in or collaboration with the medical device industry
Desired: MSN or MBA; DNP
Advanced certifications in nursing or related fields preferred
Preferred certifications include CNE, NEA-BC, CPHQ, CNL, CMSRN, and CCRN