Account Director

Outset

. Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success .

Posted 9/23/2026full-timeUnited StatesLead💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on driving renewals and expansions within strategic accounts. Proven ability to collaborate cross-functionally and leverage data to inform decision-making and influence product direction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS ExperienceData AnalysisStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningForecasting MetricsRenewal StrategiesUpselling TechniquesSuccess Framework Development

Soft Skills

Exceptional CommunicationExecutive PresenceRelationship BuildingProactive MindsetCross-Functional Collaboration

Industry Keywords

Strategic PartnershipsCustomer AdvocacyFast-Paced EnvironmentSeries A/B StartupCustomer Health Metrics

About the role

Key responsibilities & impact

Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success
Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy
Develop account plans and success frameworks aligned with customer business objectives
Partner with Sales to identify and close revenue expansion opportunities within existing accounts
Translate customer feedback into actionable input for Product and Engineering
Forecast retention and growth metrics, providing visibility into customer health and pipeline
Collaborate closely with Product, Sales, and Marketing to influence roadmap priorities and expand the company’s footprint within key accounts

Requirements

What you’ll need

5–10+ years of customer success, account management, or consulting experience
2+ years managing strategic/enterprise accounts
Ability to travel 25% of the time for customer events, customer visits, and conferences
Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships
Experience in a fast-paced SaaS or Series A/B startup environment
Exceptional communication, executive presence, and relationship-building skills
Strong analytical mindset with ability to tell a story with data
Ability to work cross-functionally and thrive in ambiguity
A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work
Legally authorized to work in the United States
Willingness to work 4 days a week onsite in the NY or SF office

Benefits

Comp & perks

Equity
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