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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in qualitative research, participant recruitment, and project management, with a strong ability to translate research findings into actionable insights. Proven track record of collaborating with cross-functional teams and delivering exceptional customer experiences in a fast-paced environment.
Highest-signal resume keywords
Qualitative Research ExperienceParticipant Recruitment ManagementProject Scoping and OversightCustomer Communication SkillsResearch Study Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Qualitative ResearchParticipant RecruitmentStudy DesignData AnalysisProject Management
Soft Skills
Strong CommunicationDetail-OrientedProactive Problem SolvingCuriosityAdaptability
Industry Keywords
Research InsightsConsultingStrategy RolesCustomer ExperienceFast-Moving Startup Environment
About the role
Key responsibilities & impact- Own the research process end-to-end for projects and pilots, including scoping, guide design, recruitment, fieldwork oversight, and analysis
- Manage participant recruitment by defining audiences and screeners, working with recruitment partners and the central Ops team, monitoring fill and quality, and troubleshooting at-risk projects
- Partner with customers and prospects to clarify research questions or business objectives and turn them into structured studies on the platform
- Review and optimize customer-built studies and advise prospects during evaluation
- Manage project scoping and recruitment operations requests from Sales and customers
- Turn qualitative data into clear, actionable findings
- Lead customer meetings and readouts, navigate challenges, and guide customers with research expertise
- Deliver customer experiences that build satisfaction and support pilots converting to paid engagements or continued work
- Partner with Research Managers and the Senior Research Manager for review and guidance, and support larger accounts
- Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and customer goals
- Collaborate with contractors on assigned projects
- Flag platform and process improvements based on project patterns
Requirements
What you’ll need- 3-5+ years in research, insights, consulting, or strategy roles
- Strong hands-on qualitative research experience
- Comfortable owning a study and leading customers to a successful project
- Working knowledge of participant recruitment, including screeners, panels and vendors, incentives, and quality control
- Strong written and verbal communication
- Ability to explain research clearly to technical and non-technical audiences
- Proactive, detail-oriented approach to juggling multiple projects and timelines
- Curious and coachable
- Comfortable with ambiguity in a fast-moving startup environment
- Legally authorized to work in the United States
- Willing to work 4 days a week onsite in the San Francisco office
- Previous experience designing and executing research studies
Benefits
Comp & perks- Equity
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