Technical Success Manager, Bilingual Spanish/English

OutSystems

. Design technical adoption plans to ensure sustained growth in technology proficiency .

Posted 9/24/2026full-timeRemote • Mexico, United States, ChileMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in OutSystems development and administration, with a strong focus on customer relationship management and technical support. Proficient in web and mobile application development, with a solid understanding of IT infrastructure and networking.

Highest-signal resume keywords

OutSystems DevelopmentMobile Application DevelopmentWeb Application DevelopmentTechnical SupportCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSJavaScriptC#JavaRelational DatabasesALM PracticesAPM ToolsTechnical ArchitectureNetworking

Soft Skills

Outstanding Communication SkillsCustomer AdvocacyRelationship BuildingProblem SolvingKnowledge Sharing

Tools & Technologies

VPNFirewallsCloud ProvidersContainer TechnologiesPaaS VendorsIaaS Vendors

Industry Keywords

Professional ServicesSales EngineeringQuality AssuranceCustomer SuccessSolution Architecture

Tech Stack

Tools & technologies

CloudFirewallsJavaJavaScript

About the role

Key responsibilities & impact

Design technical adoption plans to ensure sustained growth in technology proficiency
Work closely with key Field stakeholders, including Sales, Customer Success, and Solution Architects
Understand customer ecosystems and IT landscapes
Perform technical reviews and share knowledge to identify and prevent potential issues
Understand customers' technical infrastructures, hardware, and offerings
Provide excellent customer support regarding OutSystems use
Catalog, categorize, and share common customer issues with other OutSystems teams
Serve as a customer advocate within OutSystems
Deliver key OutSystems product roadmap updates and assist customers with upgrades
Visit customers regularly as needed to provide an exceptional customer service experience
Build trust-based customer relationships by understanding IT infrastructure, internal processes, and business needs
Guide customer development teams on OutSystems development best practices
Oversee solution architecture design and overall technical quality
Interface with Technical Support, R&D, Sales, and Professional Services teams

Requirements

What you’ll need

5 years of Mobile and/or Web application development, administration, or architecture experience
Proficient in Spanish language; English/Spanish speaking
Knowledge of web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools
OutSystems development and administration experience is strongly preferred
Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization
Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.
Outstanding written and verbal communication skills in English
Ability to explain complex information to customers clearly and concisely

Benefits

Comp & perks

Professional Development Fund
Internal Mobility Program
Structured professional development programs
Real growth opportunities and vertical or lateral career progression
Mentorship from accessible industry experts and thought leaders
Inclusive and diverse culture
Equal opportunity employer