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Technical Success Manager
OutSystems. Design technical adoption plans to ensure sustained growth in technology proficiency .
Tech Stack
Tools & technologiesCloudFirewallsJavaJavaScript
About the role
Key responsibilities & impact- Design technical adoption plans to ensure sustained growth in technology proficiency
- Work closely with Field stakeholders, including Sales, Customer Success, and Solution Architects
- Understand customer ecosystems and IT landscapes
- Perform technical reviews and share knowledge to identify and prevent potential issues
- Understand customers' technical infrastructures, hardware, and offerings
- Provide customer support regarding OutSystems use
- Catalog, categorize, and share common customer issues with OutSystems teams
- Serve as a customer advocate within OutSystems
- Deliver OutSystems product roadmap updates and assist customers with upgrades
- Visit customers regularly as needed to provide exceptional customer service
- Build trust relationships with customers and determine technology adoption and expansion opportunities
- Guide customers' development teams on OutSystems development best practices
- Oversee solution architecture design and overall technical quality
- Interface with Technical Support, R&D, Sales, and Professional Services teams
Requirements
What you’ll need- 5 years of Mobile and/or Web application development, administration, or architecture experience
- Proficient in Spanish language; English/Spanish speaking
- Knowledge of HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools
- OutSystems development and administration experience strongly preferred
- Experience in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization
- Ability to manage and grow existing enterprise customer relationships through relationship-based support
- Practical knowledge of modern IT infrastructure and networking, including VPN, firewalls, cloud providers, container technologies, and PaaS/IaaS vendors
- Outstanding written and verbal communication skills in English
- Ability to explain complex information to customers clearly and concisely
Benefits
Comp & perks- Professional Development Fund
- Internal Mobility Program
- Structured development programs
- Real growth opportunities and vertical or lateral progression
- Collaboration with accessible mentors and world-class talent
- Inclusive culture
- Equal opportunity employment