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Technical Success Manager, Spanish Speaking
OutSystems. Design technical adoption plans to ensure sustained growth in technology proficiency .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in OutSystems development and administration, with a strong focus on customer relationship management and technical support. Proficient in modern IT infrastructure and application development, ensuring effective communication and collaboration with diverse stakeholders.
Highest-signal resume keywords
OutSystems DevelopmentMobile Application DevelopmentWeb Application DevelopmentTechnical SupportCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HTMLCSSJavaScriptC#JavaRelational DatabasesALM PracticesAPM ToolsVPNCloud Providers
Soft Skills
Outstanding Communication SkillsCustomer AdvocacyTrust-BuildingProblem-Solving
Tools & Technologies
PaaSIaaSContainer Technologies
Industry Keywords
Technical Adoption PlansCustomer EcosystemsSolution ArchitectureTechnical ReviewsCustomer Support
Tech Stack
Tools & technologiesCloudFirewallsJavaJavaScript
About the role
Key responsibilities & impact- Design technical adoption plans to ensure sustained growth in technology proficiency
- Work closely with Field stakeholders, including Sales, Customer Success, and Solution Architects
- Understand customer ecosystems and IT landscapes
- Perform technical reviews and share knowledge to identify and prevent potential issues
- Understand customers' technical infrastructures, hardware, and offerings
- Provide excellent customer support regarding OutSystems use
- Catalog, categorize, and share common customer issues with other OutSystems teams
- Serve as a customer advocate within OutSystems
- Deliver key OutSystems product roadmap updates and assist customers with upgrades
- Visit customers regularly as needed to provide an exceptional customer service experience
- Build trust-based customer relationships by understanding IT infrastructure, internal processes, and business needs
- Guide customer development teams on OutSystems development best practices
- Oversee solution architecture design and overall technical quality
- Interface with Technical Support, R&D, Sales, and Professional Services teams
Requirements
What you’ll need- 5 years of Mobile and/or Web application development, administration, or architecture experience
- Proficient in Spanish language; English/Spanish speaking
- Outstanding written and verbal communication skills in English
- Knowledge of HTML, CSS, JavaScript, relational databases, C#, Java, ALM and APM practices and tools
- Practical knowledge of modern IT infrastructure and networking, including VPN, firewalls, cloud providers, container technologies, and PaaS/IaaS vendors
- Ability to manage and grow existing enterprise customer relationships through relationship-based support
- Ability to explain complex information to customers clearly and concisely
- Experience in a professional services, support, engineering, sales engineering, development, or quality assurance organization
- OutSystems development and administration experience strongly preferred
Benefits
Comp & perks- Professional Development Fund
- Internal Mobility Program
- Structured professional development programs
- Real growth opportunities and vertical or lateral career progression
- Access to industry experts and mentors
- Inclusive culture
- Equal opportunity employment