Call Center Sales Intake Specialist

Ovation Law Firm

. Respond to incoming inquiries via phone, web forms, and chat in real time .

Posted 10/12/2026full-timeRemote • BrazilJunior💰 $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in English and Spanish, with a focus on customer service in high-volume environments. Proficient in using Salesforce for documentation and managing leads while maintaining a tech-savvy approach to multitasking across software platforms.

Highest-signal resume keywords

Bilingual Communication SkillsSalesforce DocumentationHigh-Volume Call Center ExperienceEmpathy and Rapport BuildingTyping Speed 45+ WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceTyping Speed 45+ WPMCase AssessmentLead QualificationIncident Information Gathering

Soft Skills

Verbal CommunicationEmpathyRapport BuildingSales-Minded ApproachIndependent Work

Tools & Technologies

Time-Tracking SoftwareMultiple Software Platforms

Industry Keywords

Customer ServiceCall CenterPersonal InjuryMedical/Legal OfficeLead Management

About the role

Key responsibilities & impact

Respond to incoming inquiries via phone, web forms, and chat in real time
Conduct concise (5–8 minute) discovery calls to gather and assess incident information, injuries, liability, and insurance status
Apply proprietary scripts and strict qualification criteria to determine whether a case fits partner legal teams
Perform live warm transfers to partner legal teams or schedule timely callbacks for qualified leads
Accurately document caller information, case details, and outcomes in Salesforce
Manage follow-ups for pending leads, maintain an organized pipeline, and re-engage prospects who were not ready to proceed initially

Requirements

What you’ll need

Strong English communication skills (C1 level), both verbal and written
Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment
Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly
Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace
Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher
Must have a stable internet connection with a minimum speed of 25 Mbps
Available to work U.S. business hours
Willingness to use time-tracking software
This position is only open to candidates located in LATAM
Resumes must be submitted in English

Benefits

Comp & perks

Performance based incentives
100% remote work environment
10 paid time-off (PTO) days per year
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm