Ovation Law Firm

Manager

• Build and lead the Workforce Management function, including processes, standards, and team structure
• Recruit, train, and manage Workforce Analysts, Schedulers, and Real-Time Analysts as the team grows
• Create short-, medium-, and long-term forecasts for lead volume, staffing needs, occupancy, shrinkage, and service levels
• Design schedules aligned with demand, including weekend, holiday, and special-project coverage
• Run real-time management by monitoring daily performance and making staffing decisions as queue conditions shift
• Establish and maintain schedule-adherence programs
• Monitor attendance, occupancy, productivity, and shrinkage
• Own workforce technology, including evaluating, implementing, and configuring Five9 Workforce Management
• Build dashboards, scorecards, and executive reports for leadership decision-making
• Partner with Intake Leadership, Operations, Training, QA, Recruiting, HR, Finance, and Executive Leadership to align staffing with business needs

Workforce Management Manager

Video Editor

• Edit and deliver multiple video assets per week in a fast-paced, performance-driven environment
• Create, version, and adapt ads for Meta (Facebook/Instagram), YouTube, and other platforms
• Follow creative briefs while applying performance best practices to strengthen pacing, clarity, and hooks
• Iterate quickly based on feedback and performance-driven revisions
• Maintain clean, organized project files, naming conventions, and export standards
• Use AI-assisted tools to improve speed and output quality where appropriate
• Make sound creative decisions to keep projects moving when direction is unavailable

Video Editor – Paid Ads

• Build and lead the Workforce Management function, including its processes, standards, and team structure.
• Recruit, train, and manage Workforce Analysts, Schedulers, and Real-Time Analysts.
• Create short-, medium-, and long-term forecasts for lead volume, staffing needs, occupancy, shrinkage, and service levels.
• Design schedules aligned with demand, including weekend, holiday, and special-project coverage.
• Run real-time management and make staffing decisions as queue conditions change.
• Establish and maintain schedule-adherence programs.
• Monitor attendance, occupancy, productivity, and shrinkage.
• Own workforce technology, including evaluating, implementing, and configuring Five9 Workforce Management.
• Build dashboards, scorecards, and executive reports.
• Partner with Intake Leadership, Operations, Training, QA, Recruiting, HR, Finance, and Executive Leadership to align staffing with business needs.