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Overjet

Implementation Specialist

Overjet

. Own the day-to-day experience of assigned customer implementations .

Posted 10/7/2026full-timeRemote • Philippines, Egypt, PakistanJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and problem-solving skills in customer-facing roles, effectively managing implementations and collaborating with cross-functional teams. Proficient in diagnosing data-related issues and improving onboarding processes through structured documentation and templates.

Highest-signal resume keywords
Customer Implementation ManagementTechnical TroubleshootingCross-Functional CollaborationProblem-Solving SkillsRemote Team Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data Issue DiagnosisImplementation ProcessesCustomer Requirements ScopingCommitment TrackingOnboarding Improvement
Soft Skills
Excellent Written CommunicationExcellent Verbal Communication
Industry Keywords
Customer SuccessTechnical Account ManagementSolutions EngineeringSupport Engineering

About the role

Key responsibilities & impact
  • Own the day-to-day experience of assigned customer implementations
  • Serve as the first contact for setup, timelines, and blockers
  • Join scoping calls and accurately capture customer requirements
  • Align Sales commitments, Engineering deliverables, and customer expectations
  • Diagnose data-related issues and provide Engineering with clear, reproducible problems
  • Track commitments, timelines, and deliverables across stakeholders
  • Take on increasing portions of the Implementation Manager's workload
  • Improve onboarding processes through templates, checklists, and documentation
  • Partner with Sales, Engineering, and Customer Success on live customer projects

Requirements

What you’ll need
  • Bachelor's degree preferred but not required; equivalent practical experience is welcome
  • Excellent written and verbal English
  • Strong technical aptitude and comfort troubleshooting data issues
  • Strong problem-solving skills
  • 2+ years in a customer-facing technical role, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, Support Engineer, or similar
  • Experience working remotely across teams
  • Ability to work with complete overlap with US Hours