Overjet

Paralegal

• Own the company's multi-state regulatory licensing portfolio, including industry-specific licenses and registrations
• Track and maintain compliance with state healthcare and business regulatory requirements
• Monitor changes in applicable state laws and regulations affecting licensing obligations
• Maintain a centralized compliance calendar for licensing, registration, and regulatory filing deadlines
• Prepare, file, and track regulatory submissions with state agencies and boards
• Manage correspondence and follow-up with regulators
• Support data protection and healthcare compliance programs, including HIPAA and HITRUST documentation, evidence, and audit readiness
• Maintain corporate good standing across states through annual reports, franchise tax filings, foreign qualifications, and good-standing certificates
• Support organization-wide contract management processes
• Prepare board and stockholder consents, resolutions, and related corporate governance documentation
• Coordinate board and committee meeting logistics, including scheduling, notices, and quorum tracking
• Manage entity formation, qualification, dissolution, and conversion filings across domestic and international jurisdictions
• Monitor and manage registered agent services
• Support special projects and other assigned duties

Compliance and Corporate Paralegal

Content Manager

• Own Overjet's content strategy and calendar
• Plan and ship full-funnel content for SMB/Private Practice and Enterprise/DSO audiences
• Create blog posts, case studies, eBooks, webinar outlines, interactive content, podcast content, and bottom-of-funnel sales content
• Build calculators, quizzes, and interactive tools using AI tools such as Claude, ChatGPT, and Lovable
• Own content performance metrics, including SEO/AEO traffic, search visibility, organic traffic, and engagement
• Establish measurement for content sentiment and brand perception
• Track content influence on pipeline and content-driven conversion with Demand Generation
• Partner with SDRs and sales teams to maximize content usage and conversion
• Lead research reports and data-driven content positioning Overjet as an authority in dental AI
• Learn new audiences and develop content for new demographics
• Build and run a system for internal experts and KOLs to publish thought leadership
• Edit and coach contributors who are not natural writers
• Partner with social media, design, Demand Generation, marketing, product, and sales teams to distribute and extend content reach
• Elevate customer and partner success stories in compelling formats

Founding Creative Content Manager

Support Engineer

• Lead, coach, and develop a team of 9 Technical Support Engineers
• Mentor the team on technical troubleshooting and communicating with non-technical customers
• Build a culture of ownership and urgency to drive escalations to resolution
• Own SLA performance for the team
• Own the roadmap for AI-assisted triage, including tuning Intercom's Fin agent and evaluating or building internal debugging copilots
• Design repeatable triage processes and playbooks for different customer segments and products
• Identify workflow friction and ship process and tooling improvements
• Partner with Engineering to define technical escalation routing, tracking, and resolution
• Represent the customer voice in engineering and product discussions
• Collaborate with Customer Success and onboarding teams on smooth handoffs and consistent customer experience
• Provide clarity and decisive tradeoffs when priorities compete across teams

Technical Support Engineering Manager

• Lead, coach, and develop a team of 9 Technical Support Engineers
• Mentor the team on log analysis, configuration issues, sensor/integration debugging, and customer communication
• Build a culture of ownership and urgency and drive escalations to resolution
• Own SLA performance for the team
• Own the roadmap for AI-assisted triage, including tuning Intercom's Fin agent and evaluating or building debugging copilots
• Design repeatable triage processes and playbooks for customer segments and products
• Identify workflow friction and ship process and tooling improvements
• Partner with Engineering on routing, tracking, and resolution of technical escalations
• Represent customer needs in engineering and product discussions
• Collaborate with Customer Success and onboarding teams on handoffs and customer experience
• Push for clarity and decisive tradeoffs across teams

Customer Success Manager

• Onboard new customers through setup, training, and platform best practices
• Build and maintain customer relationships as the primary point of contact
• Understand customer goals, challenges, and usage patterns
• Monitor customer health and engagement to identify retention and expansion opportunities
• Provide product expertise and troubleshooting support
• Collaborate with support, product, and engineering teams to resolve issues
• Gather customer feedback and advocate internally for product improvements
• Maximize customer value, reduce churn, and solve complex customer challenges

SMB Customer Success Manager

Recruitment

• Own full-cycle recruiting for engineering and product roles at every level, including sourcing, screening, and closing
• Own scheduling and logistics for searches, coordinating interview loops across US and overseas time zones
• Build and run sourcing strategies and outreach for passive technical talent across US and overseas markets
• Partner technically with hiring managers to define scope, calibrate the hiring bar, and challenge decisions using data
• Own the end-to-end candidate experience
• Coordinate searches across multiple levels while managing own calendar

Compliance and Corporate Paralegal

Founding Creative Content Manager

Technical Support Engineering Manager

Technical Support Engineering Manager

SMB Customer Success Manager

Recruiter